Cole Services is a top-notch organization. Each employee exemplifies professionalism and excellence in there work no matter what the task is. There response is quick and each team upon arrival concentrates on the problem that needs to be address. I was extremely impressed with Tony who helped me with my recent situation and who recognized my needs. The task is on going at this time, but the team that was assigned has performed with excellence...
Chuck Cotrell
Luis Campos was on time excellent, courteous and friendly, He explained every thing so I could understand. He was neat and efficient. I would request him all the tim a 2 year service contract with Cole Services
I received excellent service and informative advice regarding my problem
Absolutely amazing, efficienct and professional! Mike and his partner came inspected the problem and quickly resolved and recommended help on keeping main pipes clear. They both have wonderful advice and even threw in a little extra work to fix a leaking faucet. Very, very nice guys who weren’t pushy or rude at all . I would highly recommend Coles services ! Their prices are very reasonable and the work is extremely professional, I guarantee you will not be disappointed. Definitely ask for Mike, I highly recommend him he’s the best!
I had a bad experience with a previous plumber I'm not going to mention companies names but you know Diamonds Are a Girl's Best Friend. Anyway called Cole's Plumbing they came out receive fantastic service quick clean efficient to the point had the job done within a couple hours. I recommend this company to anyone that is looking for a great plumber. I also want to give a shout out to the other two technicians that came out along with Mike and their names are Hector and Antonio. Job well done you guys will refer these folks to any of my friends they have our business for life.
Christian saw the problem and efficiently fixed it. Can't get any better than that.
Called Cole about a stopped up toilet. Christian arrived during the time slot that I was told and I was also called 30 minutes before he arrived. It was a bigger job than expected as the main line was plugged. Christian was on time and very courteous. He gave me an estimate that was reasonable. I wasn't charged more than the estimate even though it was a hard job than he thought it would be. I am very satisfied with their service.
Cole Services is a wonderfully customer service oriented company, and I have used them for a number of repairs over the years. This particular problem (main sewer line blockage) was resolved by Damien, who spent several days researching, digging, sawing, replacing and completing the problem. He was even gracious enough to answer questions from a neighbor concerned about having the same problem at some point in the future. I could not have asked for a more dedicated technician who made sure to keep me apprised of every step of the process. Thank you Cole and thank you Damien.
Shane Frans, representing Cole Services, came over to check out the heating system in our home. Shane was extremely personable and I know he cares about quality and service, which is something that as customers we want to know we're getting the best possible service from companies who want our business. Shane demonstrates true customer service and I definitely recommend him. He was patient and explained to me exactly the service he was there to perform.
Excellent service. Shane was extremely personable and professional and took the time to explain the pros and cons of our system. He was someone to definitely ask to return to service our heater/air-conditioner.
Very well. I've had this drain worked on several times over the years and Mike was the only plumber to give me a few options for correcting the problem so that it never happens again. Mike was on time, very professional and charged a fair price, He left information on how we can correct the problem for good and went over other services that Cole Services provides.
Shane came out and fixed my plumbing problem in short order. He was neat, professional, and had a great petrsonallity. His work was outstanding. I will call and ask for him whenever (and I hope never) have a plumbing problem I called Cole Services because of an internet review. The first person I spoke with was Melissa. She was great! Outstanding on the phone. She provided all the information I needed and set up my appointment. She called back three times during the day with updates. I appreciated her effort to keep me informed. Great job Melissa!!!!!!
Shane came out and fixed my plumbing problem in short order. He was neat, professional, and had a great petrsonallity. His work was outstanding. I will call and ask for him whenever (and I hope never) have a plumbing problem I called Cole Services because of an internet review. The first person I spoke with was Melissa. She was great! Outstanding on the phone. She provided all the information I needed and set up my appointment. She called back three times during the day with updates. I appreciated her effort to keep me informed. Great job Melissa!!!!!!
It was very difficult to make an appointment. Cole Services should focus more on the customer service. But Luis C & Angel E. did a great job!! They rewarded the bad moment they made me go by calling the office. I really recommend them! They were professional, educated, nice and responsible.
Luis c. and Angel C were knowledgeable and did the service quickly.
We had a toilet leak that was driving us crazy. Damien comes out and checks out the toilet , all the while he's talking my father through everything he's doing step by step. He was courteous , very friendly and very professional. Being in a customer service oriented industry myself, I truly appreciate great service! It's not as common as it used to be, so when I experience it , I want to take the time to let the company know you have an outstanding representative for your business in Damien Lindsay!! To the owner, if the rest of your staff is like Damien, you are a fortunate person!!
Luis compos was very knowledgeable and very helpful. His work was professional and he went above and beyond for my furnace.
Shane showed up on time and provided excellent service on our water heater. He provided some reasonable and helpful advice on maintaining and extending the life of our water heater. He went a little out of his way to help me with a landscape irrigation clog discovered when draining my water heater. A great guy with a lot of plumbing knowledge.
Luis C. and trainee George G. are very professional and solved my AC problem.
Excellent service. Very professional.
The team at Cole was fantastic. Luis and Victor R we great. They treated my home like their own. Biggest thing these guys did was provide me detail of the issue, in plain English, with photographic evidence to back it up. Turned out they recommended some new duct work. Indicated that it could work fine as is, but it would strain the system. Their field supervisor Troy came over to review and confirm the information. Through discussion we went forward with it with great pricing and advisement from the Cole team. The only thing that keeps this from a 5 star: I will add is that they need better clarity around their finance option they offer. They do a line of credit through Wells Fargo, it was presented to me as a soft hit. Personally I do not sign up for lines of credit, I assumed they were financing in-house. I am now stuck with this account. They need better advisement of this process to their consumers.
Luis Campos was an excellent repairman and a credit to Cole services. He went out of his way to see that the repair to our ait conditioner was done correctly. The unit now runs better than when it was new. I hope if we need any other repairs Luis is the one who comes
The service was prompt, professional and solved all my problems. The fee was fair and the technician was very helpful.
Adam and Hugo jr where very professional well mannered with a discipline of excellence awnserd all questions treated are home like it was there's I recommend Cole services what a beautiful job
Alfredo was a very efficient and helpful person. I got excellent service from him and would welcome him back.
Both Byron and Damien were prompt, courteous, and thorough. They took the time to explain the situation and my options, as well as all charges involved. They went above an beyond to ensure that my drain lines were all clear and also informed me as to how to maintain them to prevent these issues in the future. I really appreciate their help and would recommend them to others.
I was extremely impressed with the customer service by Coles - Heating, Plumbing and Air. The furnace and HVAC installation team was very professional with great attention to details. Plus they included extras like changing all my vent covers to match the new ones. They made sure I understood the installation and operating instructions, as well as when I should have maintenance check ups.
The Cole installation team of Efrain and Esequel were wonderful. They installed a furnace and HVAC system with great professionalism and attention to detail. The Cole customer service was topnotch.
I received prompt, curteous, and efficient service.
Cole Services is a top-notch organization. Each employee exemplifies professionalism and excellence in there work no matter what the task is. There response is quick and each team upon arrival concentrates on the problem that needs to be address. I was extremely impressed with Tony who helped me with my recent situation and who recognized my needs. The task is on going at this time, but the team that was assigned has performed with excellence. I would truly recommend this company for any need that you have relating to Heating, Air Conditioning and/or plumbing. Great Job.
Josh came out on time, fixed our problem with no problems, and as expected. Great job done and cleaned up after.
These group of people are outstanding they do such a fantastic job My first meeting with Kassidy he was so knowledgeable. He explain every thing that was going to happen. When the rest of the team came they did a super fantastic job. They assured me that everything was going to be fine and it was.
Shane arrived in the timeframe expected and provided excellent customer service. He was professional and got the job done.
Appointment went great. originally contracted to clean and service my existing unit and replace the thermostat.
Appointment went great. originally contracted to clean and service my existing unit and replace the thermostat.
One of the best techs I have seen. Cole Services are very good at doing what they say,, I highly recommend this company.
Luis Campos was very polite and Knowledgeable. He knew what to look for and went to work and explained all the service options.
I was really lucky the other day when I saw your trucks at my neighbor's house. In need of a new air/heating system and a water heater, I hit the jackpot by calling the number painted on your trucks! My family is now enjoying the cool air in the house thanks to your outstanding service/installation that was just completed today. Special thanks to Adam P. and Hugo C. These technicians kept us informed about each step in the installation process. They were really good teachers and answered all of our questions professionally and patiently. They showed care and concern for the comfort of our family all during the process, including keeping my six month old grandson cool. Thank you so much for sending Adam P. and Hugo C. to my home! I look forward to having these new units maintained by your company. Thanks again! **** ****** *****, Ontario, California
I double checked every thing the tech told me while we waited for another Cole employee, one who had more expertise in installation of new systems. By the way, all of this was on Labor Day, with no extra holiday charge and no rush. And both men put up with my overly affectionate greyhound's attentions. So, after double checking the facts, I knew they were telling the truth and my best option was to install a new system. The old one wouldn't cool satisfactorily any more, and my electric bills were skyrocketing. They thoroughly explained options and what the work entailed, and I ordered a new heating and a/c system. They managed to arrange for installation the very next day! I cannot say enough good things about Brian and the other 2 guys who installed my system. They took care to keep the house clean. They were extra cautious to keep outside doors and gates closed after themselves so I could leave my greyhound free to go in and out as he needed. They were professional, courteous, and finished a job that had been estimated to take 2 days, in only one day (they said my house was cooperative, no complications.) I now love my new system. It's quiet, and my upstairs cools as well as my downstairs, something the old system always had trouble with. They promised to drop off some spare filters for me and sure enough the next morning someone delivered some spare filters to me. Honestly, I would give them an A if I could.
I double checked every thing the tech told me while we waited for another Cole employee, one who had more expertise in installation of new systems. By the way, all of this was on Labor Day, with no extra holiday charge and no rush. And both men put up with my overly affectionate greyhound's attentions. So, after double checking the facts, I knew they were telling the truth and my best option was to install a new system. The old one wouldn't cool satisfactorily any more, and my electric bills were skyrocketing. They thoroughly explained options and what the work entailed, and I ordered a new heating and a/c system. They managed to arrange for installation the very next day! I cannot say enough good things about Brian and the other 2 guys who installed my system. They took care to keep the house clean. They were extra cautious to keep outside doors and gates closed after themselves so I could leave my greyhound free to go in and out as he needed. They were professional, courteous, and finished a job that had been estimated to take 2 days, in only one day (they said my house was cooperative, no complications.) I now love my new system. It's quiet, and my upstairs cools as well as my downstairs, something the old system always had trouble with. They promised to drop off some spare filters for me and sure enough the next morning someone delivered some spare filters to me. Honestly, I would give them an A if I could.
Cole Services sent three of the most professional men to assess my failed air conditioner. They entered my home with the utmost care by covering their shoes and found several problems with my A/C system. To keep it short, they assess I had an improper install and all would need to changed except my furnace. I was shown all that was wrong including a constant leak of R22. Thank you Cole Services. These men are definitely assets to your company.
Cole Air Conditioning office wtaff and Tecnician's did an outstanding job on my rental unit. They took the pain out of coordinating yhe repairs is a very efficient manner. Thanks so much for your excellent customer service.
Our air conditioner stopped working on a really really hot day (the irony!) I googled and found this Cole Services company and decided to check them out. I'm soo glad that I came across this company. Luis Campos came out to take a look at our units on the same day, it turned out that we needed new ones. Luis was super friendly and very professional. He went over all the issues step-by-step and he also recommended that his supervisor come out to look at our setup and share his expertise the very next day which he did as promised. He went the extra mile and not only did he diagnose and give us our options he also educated us on how he arrived at each and every decision. Luis is the best! Thanks a lot for all your help! We are very satisfied and highly recommend Cole Services, Luis & Ervin
Luis C. was very helpful, easy to understand, and mindful of our home and its needs. He explained everything thoroughly and was extremely courteous. Cole Services has proven to us that they are a good resource to have. They have responded promptly to our needs and finished the work in a timely manner. Thank you Cole!
Josh has helped me a few times now he is the nicest young man always courteous helpful and honest some great attributes for a plumber I want to thank you a cool services for keeping my little house going I am a fairly handy person and could do this stuff by myself but I'm retired now and I don't mind at all having you and your staff help me out once in awhile. Always very helpful and courteous thank you so much for having people like Bernard in your staff I will always recommend call services they are so helpful Thanks again so much, Kevin Crowley - Redondo Beach
Cole services really helped us with our AC, we bought a home and the AC unit was never serviced. Bernardo was very helpful in assisting me on the phone and our technician Kai was absolutely amazing!. I couldn't of asked for a better experience, definitely looking forward to working with Kai in the future! Thanks guys!
I have been a customer of Cole Services since January of this year (2017), and have always received polite, informative, honest, professional service. I appreciate the exceptional help & service I received recently from Bernard & Tony (August 25, 2017). Cole Services is fortunate to have them on their team! Sincerely, Madeline Ryan
The staff at Cole Services is very accommodating and courteous... Bernard in the office saw that I was not able to leave and get my husband a birthday card because I was waiting for the reps to come for an appt... so he very graciously offered to have them stop and buy a card for me�.... and they did!!! What a great company and staff�
The staff at Cole Services is very accommodating and courteous... Bernard in the office saw that I was not able to leave and get my husband a birthday card because I was waiting for the reps to come for an appt... so he very graciously offered to have them stop and buy a card for me?.... and they did!!! What a great company and staff?
EXCELLENT. I WOULD DEFINITELY CALL COLE SERVICES AND ASK FOR LUIS TO HANDLE MY PROBLEMS.
Cole plumbing is very friendly,reasonable, and prompt highly recommend them if you have plumbing or heating lsues.
Called Cole regarding a plugged bathtub drain around noon. Phone representative was efficient and courteous and explained service process and gave a preliminary estimate. By 3:00 pm the same day, service tech Grant arrived, assessed the problem, confirmed the estimate given on the phone, removed the clog, and cleaned up. He was friendly, clean and efficient. He even gave some tips on how to keep the hair from accumulating in the drain. I would recommend giving them a try if you have a plumbing issue.
Very well, no wasted time, just like putting a puzzle together, each progression went well and when done, the next piece was started right away. Not days in between work. From start to finish, we were able to use our facilities without undue interruption. A warning to others out there, when your property is older and you do not have a "clean out" the photo attached shows what happens. 1, Install a clean out if you do not have one 2. Clean out your lines to be proactive on a regular basis 3. If you have to replace your sewer line, it can be done with little disruption by inserting a liner. Regular maintenance can save you thousands down the road....
Very well, no wasted time, just like putting a puzzle together, each progression went well and when done, the next piece was started right away. Not days in between work. From start to finish, we were able to use our facilities without undue interruption. A warning to others out there, when your property is older and you do not have a "clean out" the photo attached shows what happens. 1, Install a clean out if you do not have one 2. Clean out your lines to be proactive on a regular basis 3. If you have to replace your sewer line, it can be done with little disruption by inserting a liner. Regular maintenance can save you thousands down the road....
I had a problem with the Softwater unit that had been in for eight years Shane flushed it out and flushed out the water heater and they worked and worked and finally we did need to put in the new Water system which has really made a difference and the service was very good on time very neat very happy with this company
Enrique and Luis came out for the initial assessment and concluded there were so many things wrong due to theprevious installation that they wanted to confirm with their supervisor Troy all they had found wrong. Troy confirmed there findings and found a few more things wrong as a result of a bad install. The team was great! very professional and knowledgeable. As a result I signed up to have a new complete A/C unit installed minus the furnace.
Enrique and Luis came out for the initial assessment and concluded there were so many things wrong due to theprevious installation that they wanted to confirm with their supervisor Troy all they had found wrong. Troy confirmed there findings and found a few more things wrong as a result of a bad install. The team was great! very professional and knowledgeable. As a result I signed up to have a new complete A/C unit installed minus the furnace.
Enrique and Luis came out for the initial assessment and concluded there were so many things wrong due to the installation that they wanted to confirm with their supervisor Troy all they had found wrong. Troy confirmed there findings and found a few more things wrong as a result of a bad install. The team was great! very professional and knowledgeable. As a result I signed up to have a new complete A/C unit installed minus the furnace.
Enrique and Luis came out for the initial assessment and concluded there were so many things wrong due to the installation that they wanted to confirm with their supervisor Troy all they had found wrong. Troy confirmed there findings and found a few more things wrong as a result of a bad install. The team was great! very professional and knowledgeable. As a result I signed up to have a new complete A/C unit installed minus the furnace.
he did great
I have had a great experience working with Cole Services. Melissa always takes great care of me when I call in for service. Josh was the technician taking care of my plumbing issues. Cole Services is a great time with exceptional service!
The service provided by Cole Services was excellent. From the first call into the office through Shane's visit-everything went very well. The team did a great job explaining the work. We will definitely use Cole Services again.
Cole services were a great,effective and results oriented company.They took really good crae of us.Thanks to them we have our air conditioner working well. **** *****, Ph.D
I wanted to express my thanks to Jonhan for doing such a great job installing our new air conditioning unit. We had it installed on July 21. When the installation took place I never even heard them. They were so quiet. And when he came in the house do do the work, I never heard them until they were done. He was very courteous , and just a nice young man. They cleaned up beautifully. This is why we use Cole Services, and have for years; excellent work ethic, professional, and installation of good, sound equipment. This shout out is to Jonathan: Thank you for the great job!
Cole arrived as soon as we called. They understood our crazy plumbing and brought the equipment to figure it out quickly and efficiently. David Lindsey was great. He answered all of our questions, explained their procedures and even managed to get us back together when they were finished. He is very personable and able to talk to people.
This review is for Efrain & Esequiel. Both guys did a clean and very professional install of my new AC/Heating Units. Efrain - the main tech, is very knowledgeable of his job. I'm a handyman and tech savvy, and I know how clean and professional job looks. Esequiel - the backup tech, made sure that every spot is followed thru and cleaned up. Thank you both and keep up the good work.
I wanted to express my thanks to Jonhan for doing such a great job installing our new air conditioning unit. We had it installed on July 21. When the installation took place I never even heard them. They were so quiet. And when he came in the house do do the work, I never heard them until they were done. He was very courteous , and just a nice young man. They cleaned up beautifully. This is why we use Cole Services, and have for years; excellent work ethic, professional, and installation of good, sound equipment. This shout out is to Jonathan: Thank you for the great job!
Kianna was very professional and a great joy to work with! She explained everything and was very friendly. My wife and I enjoyed her visit and we appreciate her services.
Very well. Ervin explained the whole process, answered all of our questions. He was very patient when we decided to wait a day. When we called Cole and made the decision to install air conditioner, he explained what installers would do. He also helped us as to how we would finance this. Thanks to Ervin we were able to finance through Cole at a lower rate then we could get at our bank. Ervin walked us through the whole process. We appreciate his willingness to listen to us and our needs. A shout out to Ervin....THANK YOU FOR ALL YOU DID!!!
(No Comment)
I called Cole's with an emergency, plugged drain, talked to Bernard, explained the situation. He was very helpful and gave me a good explanation of the service I was to get including estimated cost. He also understood that I needed the service ASAP, Bernard had a service tech out within 2 hours. The service tech's name is Grant, he was very courteous and clean, got right down to business, assessed the problem fixed it, presented me with the bill with the aforementioned costs. Very happy about Cole's service, this not the first time we have used Cole's. It seems that when you need a plumber, "unless its a planned install" it's an emergency, the three times we have called it's been the emergency type call and within a few hours they handled the problem with out fail and one of the calls was on a weekend. The service has always been exemplary, everyone we have talked to from the first call to the service tech's, their all very professional in handling our problem no matter what it might be, we have only called about plumbing problems, but they do heating and air conditioning as well. If we have a problem in the future in any of these area's we're calling Cole's and we highly recommend that you do too. Note: I have in the past gone to Home Depot and rented an electric snake to unclog drains, no more, Cole's was a better idea, the cost was reasonable, almost the same as me renting from Home Depot and they know what they're doing, and I don't get dirty and sweaty.
The staff was very friendly, professional, answered all our questions, showed up on time, and gave us alternative solutions for our plumbing problem.
Wonderful service from Cole Services over the weekend. The men who did the initial diagnostic review to determine the need for a new heating/cooling system were professional and very knowledgeable. Their explanation of the problem and the fix, a new system, was thorough and any questions I had were answered. The supervisor, Troy, and the installation team, Bryan and Jonathan, were polite and knowledgeable. The installation took all day Saturday with no additional fee for weekend service. They explained all the features of my new system and did a thorough cleanup before they left. I will certainly recommend Cole Services.
My toilet was plugged, three previous attempts to clear it with a snake had failed. Shane Frans from Cole Services came within ah hour of being called, and after hard work and much skill, managed to get a snake all the way to the blockage and cleared it. Very smart, pleasant and hard working. Excellent Plumbing Service. Thank you, Cole Services. Elias Amador, Rancho Palos Verdes, CA
excellent
Kianna ("Kai") had me at hello! From the moment she loved all over my dogs I knew she was a keeper! Not only did Kai complete the service well, she was gracious enough to show me step by step the things she was doing (move over, dad!) so I could have a better understanding. I felt confidant that she was an expert at her craft and I walked away knowing a thing or two about my furnace/air conditioning unit! My experience was educational, friendly, and efficient! Yes, please, let's do this again!!! Thank you, Kai!
Great service. Finished on time and in one day. Now I have a/c and furnace, it works great. Thank you.
Great!!!! A rep Michael R showed up at my door on time, after a short conversation he went straight & clawled into my atttic & the rooftop, then he compared the model & serial s with the s on my application, he immediately discovered there's some discrepancies of the s between the s he has photographed of the air conditioner units in attic & rooftop & my application, while he logged online search for the unit, then called his office to verify the s of my installed units, turned out I had entered a different s on my application, based on my limited knowledge & understanding of the technology namesake, at the end he made a request to his office to send out a certification to me. The whole process is a time consuming & details searching task, I appreciated his patience in walking me thru the whole process with great poise, I would not have achieved it on my own without his help. Michael is great. .
We are truly happy and glad that Michael R. was assigned to fix a leak on our A/C/furnace, considering it was on a Sunday. Michael was very thorough and truly a professional in his line of work, who took the time to explain the things he had to do. He certainly takes lots of pride and integrity in his work, and treats clients with respect. Keep up the good work Michael. Thank you for fixing our A/C problem especially in this time of heat waves. We extend our sincere thanks to Tiffany R. for providing us with an excellent service in getting someone to help us with our emergency A/C problem. You definitely displayed your professional, pleasant and courteous attitude over the telephone. Thanks again, Tiffany.
We are truly happy and glad that Michael R. was assigned to fix a leak on our A/C/furnace, considering it was on a Sunday. Michael was very thorough and truly a professional in his line of work, who took the time to explain the things he had to do. He certainly takes lots of pride and integrity in his work, and treats clients with respect. Keep up the good work Michael. Thank you for fixing our A/C problem especially in this time of heat waves. We extend our sincere thanks to Tiffany R. for providing us with an excellent service in getting someone to help us with our emergency A/C problem. You definitely displayed your professional, pleasant and courteous attitude over the telephone. Thanks again, Tiffany.
A rep came out on time, named Micheal R., immediately he climbed up the attic where the air conditioner unit is & searched for the needed info for application, that's when he discovered there were some discrepancies with the model & serial # on my application compares with the # he found in the attic. He then called his office to ask for the clarification & requested to have them to send me a revised certification. The whole process is a task of time consuming plus a great deal of complicated details involved. Mr. Michael R. demonstrated his knowledge of his work & took his time to walk me thru & explain the different # to me, he was a poised, calm & patient. I appreciated his time & assistance to help me solving the issue.
Josh was extremely professional and even called the manufacturer of my no touch toilet to make sure all was installed correctly. I will always use Cole and Josh for our plumbing needs.
Excellent A/C service call. Luis Campos was very courteous, thorough, and honest. This is my 4th or 5th service call with Cole and I had positive experience with all of them.
He has good knowledge of the systems. He was very kind person.
My husband and I have been Cole customers since they installed our AC/heating unit and tankless water heater over 5 years ago. The original installation process took longer than estimated but we have been pleased with our AC unit. The water heater is another story, but it might have more to do with the piping in our house. They call us twice a year to set up a maintenance appointment- once in the summer for the AC and once in the winter for the heater. For us, these reminder calls are very helpful and convenient since it relieves us of the burden of having to remember. All the field technicians who have serviced us in the past were friendly, polite and did their job well. But we felt that our technician today, Shane, was exceptional. He was efficient, talked us through everything he was doing, gave my husband some tips and was all around very personable. With two young kids and not very much time to clean, I'm very sensitive about strangers coming into our house and judging us. Shane totally made us feel at ease and we would definitely welcome him back into our home. I hope we get him again next time!
Shane was very professional. I would give him and Cole Plumbing ten out of 10 stars. Excellent service from the company and technician.
Very Positive = thorough review of our AC system and friendly knowledgeable personality. Would recommend him to family and friends.
On time, professional and handled the problem.
Hector is great, he has been at my home a few times for service and always is friendly and helpful. Tiffany was patient and understanding on the phone, trying to help my problems get solved Thank You
Bezy came out first and walked us through the process with Roscoe, very happy with the deal. Adam P and Hugo Jr were very excellent, professional. The install went great. Even helped us out with our water heater at NO cost. Will definitely be our air, etc. company from now on.
Excellent service and reasonable pricing; Shane was easy to work with and even went the extra mile to advise us in regards to our dishwasher problem. An A+ from us. Thanks!!
Tiffany at Cole Services was able to provide a quick next day appointment. Bryan ended up coming an hour earlier than expected. He provided a check-up on my water heater. He was very knowledgeable and professional. He provided a thorough check and was done in no time. I already booked a fall appointment with Cole Services to do a maintenance check on my heating system. Cole Services was recommended by my neighbor and I can see why.
Cole came right out, made emergency repairs, diagnosed the problem thenthoroughly explained the options available to us for "next steps."
Brandon and Jouquin were so proessional. They fixed a major problem with a fiberglass insulation panel blocking my vent. And they made sure everything on my AC/furnace unit was working as advertised. Cole's services are top notch. They might be a little more but you get what you pay for. I skimped on my last AC unit. It lasted only 15 years. I know better now.
They were exceptionally detail oriented. They fixed several critical problems. One was a chunk of insulation stuck in my vents that was restricting air flow. Joaquin found that thankfully. And Brandon answered all my questions with thorough expertise and was unquestionably professional. Cole Services KNOWS what they are doing and does the job right. The last time I replaced my AC they left serious problems and really didn't follow up and 15 years later it was failing. Cole's on the other hand really hit out of the ball park. My AC is the right sized unit now and everything is spit spot. Recommended...
Alfredo and German were professional, knowledgable, found our AC problems and fixed them without any issues.
Josh was professional, knowledgeable and very personable. He provided great service!
Luis did an excellent job of representing Cole Services for our AC repair. Luis presents himself in a professional and friendly manner, and he is an excellent communicator. He is thorough in his duties and made sure I understood everything he was doing. Luis also explained his repairs and made sure I agreed to them prior to proceeding. Lastly, he made sure the area was squeaky clean prior to leaving. Overall, we are extremely pleased with Luis' work and his help.
It is because of employees like LUIS C that Cole's will continue to be 1 in my opinion. Luis was courteous, caring and extremely professional during the entire time he was at my home. It probably took about 2 hours. When I need Cole's services again, I will definitely ask for LUIS. Thank you LUIS for making me smile.
Perfect no problems
Luis C***** came out to my house on a service call. You could not have sent a more kind and understanding person. My husband does not hear and Louis was so good and kind with him, and explained all he could. He was willing and spent the extra time it took. Thank you for Luis ******
The stars I'm giving are for our service rep, Kai. We have not had the best service with Cole up to this point to say the least. We were expecting another poor experience, but from the moment Kai showed up (on time) she was nothing but helpful and friendly. She found the issue, corrected it and then tested the fix several times to make sure it was, in fact, fixed. I cannot say enough good things about Kai and will always request her to be our service tech.
Brian D. was very conscientious and professional. And...he fixed the problem. Thank you Brian! Thank you Cole Services!
The stars I'm giving are for our service rep, Kai. We have not had the best service with Cole up to this point to say the least. We were expecting another poor experience, but from the moment Kai showed up (on time) she was nothing but helpful and friendly. She found the issue, corrected it and then tested the fix several times to make sure it was, in fact, fixed. I cannot say enough good things about Kai and will always request her to be our service tech.
Was quoted $1,800+ to use the water jet to clear roots. Second plumbers opinion was that the water jet was completely unnecessary and over quoted. He mentioned that the jet wasnt for roots but rather for grease, hair, toilet paper, etc. Rented a snake from Home Depot and did it myself for $72.
Fast professional services
Fast professional services
The team, Troy, Josh, Hector, and his assistant were excellent! They went far above and beyond their scope to diagnose, resolve, and facilitate the best option for us in regards to purchasing and installing a new tankless hot water heater. True professionals who are also kind and respectful!
KASSIDY S. IS A 10 , WITH 10 BEING EXCELLENT.
I had a great experience with Caleb. He was on time, very professional and very thorough servicing my air conditioning system. He also reviewed several options for upgrading my system and different service options. I would recommend him & Cole to anyone.
1. Great !! I called Cole Services at 8 a m desperate to have a hot shower, Shane from Cole services came out by 9 a m that morning! Fixed pilot light, the instructions tell you how to do it but I would never have known that it's best to do it slowly if Shane had not show me. He looked at my gas range, did a free water test and the very best thing of all he REBOOTED my air conditioner, I only called about the water heater. 2. Robert came out, put on booties !! Assesed the problem with the tub/shower faucet. Determined a new cartridge is requiredhe temporarily fixed the problem, he suggested I source a new cartridge as it would save me $, and gave me a few options on cost. I signed up for their discount plan and will already be saving 15% when they replace the faucet cartridge. Cole Services is my go to vendor, even though they are quite far away, they have proven to be the best in service, response time, efficient, proffesional, friendly, positive, competitive pricing and discount plans. I have tried a few local vendors that charge $97.00 for a service call !! Cole Services only charge $49.00 and their dispatch is very good and friendly. Try Cole Services, I d like to pay it forward for their ability to give me piece of mind should anything break down or need servicing.
(No Comment)
My tech, Kai, was very friendly, efficient, and professional. She checked my air conditioning and heating system and replaced the filter for the unit. I highly recommend this company. And I highly recommend you request Kai for your tech. Thanks for the great service today!
Our service call was for annual maintenance on our household water carbon/filtration system. Service was scheduled from 10-noon but Josh, the Field Service Rep. called and actually arrived about a half-hour earlier. The service was completed satisfactorily and very professional. Customer Service Rep (Ashley) was able to accommodate an appointment in a relatively short time period. Overall happy with this service.
Kassidy was very thorough and without a doubt, among the best when it comes to kind and courteous service.
They did an exemplary job and I would hire them again
They did an exemplary job and I would hire them again
He was very friendly and did not waste time and worked constantly until all items for my AC system were checked. He left a very good detailed report of his work.
Service was great even though I was late Staff were very helpful and professional. Only problem was not getting the address of service and theregore I eas at wrong address causing a small delay, perhaps in the future when you leave a message or contact them you could state address of service.
Great experience with Caleb D. He was incredibly knowledgeable and spent a good amount of time making sure that the HVAC system was operating at its maximum capacity, cleaned the system, and replaced parts. Caleb even discussed what HVAC maintenance I needed to handle on a monthly basis. He was excellent!
Received outstanding service from Ervin D***** - Field Supervisor of Cole Heating relative to some HVAC after-sale questions. Ervin professionally an promptly replied to my inquiry's and resolved all concerns to my complete satisfaction. Thank you Ervin and Cole, would gladly refer you to friends and neighbors. Bill E**** of Huntington Beach.
Received outstanding service from Ervin Davila of Cole Heating who promptly and professionally replied to my after-sale questions. Ervin resolved my concerns to my complete satisfaction. Thank you Ervin, will gladly refer you to my friends and family. Bill and Linda Erwin, Huntington Beach
Brandon was on time, friendly, and explained everything he did before doing it. He drew a diagram showing me the duct system and why I needed more ducts in order to have a more efficient system. He also did an excellent job of explaining the system and his troubleshooting was excellent. He was even able to give me a break on the services. He was also very neat and clean. You wouldn't even know he had been here. He is personally coming back to check on things and get the permitting process completed.
Very professional, amiable and knowledgeable....
Efrain and Esequiel came to me house to fix a very difficult tub drain stoppage. They tried a simple way but it did not work. Then then thought up more ways to do the job. They never gave up until they figured out the correct way to fix things. They removed my toilet, which gave them room to get to the problem area. After that, it was easy and this drain which had been blocked for weeks was fully cleared. Their favorite words are "We live to fix things!." These guys never give up until a problem is solved. I would definitely recommend them to anyone needing plumbing services!!
I would highly recommend Andy A to ANYONE needing plumbing issues resolved. He was on time, professional and extremely knowledgeable and best of all NEAT - left me no cleanup when he left. I own an older home so Andy had to work around some issues and made everything work beautifully. I give him 5 stars - didn't have 10 stars for me to enter. Thanks for the great work!
We have been using Cole Services for years. The technician that came to fix our AC was Caleb D. - and he was outstanding! Not only was he knowledgeable, professional and personable, but he explained everything every step of the way. He was very thorough and there was no high pressure sales pitch, just a good appraisal of the current situation and an AC that is working again. Thanks!
After several attempts of trying to have a plumber come to our home I stumbled on this business. It will become my standard. I have been stranded too many times by other plumbing companies who say they will arrive at a particular time and do not. This company and its representative Josh were the most forthright and honest plumbing company I have dealt with in a long time. Every task had an estimate--written out with details about its completion. There was no up sell whatsoever. Josh was the honest individual. He presented what was going to be fixed and exactly how much it would cost. I received a call preceding the visit and a call confirming the visit. Josh called while on the way over to our house. Communication is the key and they get 100%. The company completed the job successfully. I would highly recommend this company.
Great service from start to finish. Called to book appt, and get a quote. Received confirmation call night before and a courtesy call 2 hours prior. Shane was extremely professional & courteous. Price was exactly as quoted, which isn't always the case with home service companies. Will be calling again next time I need a plumber. I am a very difficult customer to please, but Cole's has earned my goodwill. 2 thumbs up. Mark Menadier Cypress
Everything went great with the service call. Will definitely use for any upcoming plumbing, heating or A/C issues.
Kassidy did and excellent job. He was on time, answered all my questions, and explained various Cole programs/options available to me, plus he was neat, and friendly . I would highly recommend him. Tanya also very good. She sent friendly schedule reminders, which I appreciated.
Lorenzo and Joaquin were very professional and provided excellent service. They communicated effectively what they were doing and how things were working out. They were very pleasant to my my wife and me. Thank you.
The services provided by Cole Services were excellent. Robert cleaned up after himself and I will most definitely recommend Cole Services!
Everything was excellent, thank you Cole!
The technicians were great! Overall very happy with the services.
Excellent
I was pleased with Cole Services. Pricing was a bit high, but worth the value.
I will call Cole Services for any other HVAC & Plumbing needs that I have.
Did a great job.
The best plumbing service I`ve ever used. I`ve had 3 slab leaks in the past 3 years and never really trusted any other company to do a complete repipe until I spoke with guys at COLE SERVICES. Efrain and Esequiel were the technicians that showed up they were very noligible on the work they were going to do and performed it very well! I also received a call from the office every morning confirming they were on the way. Great job! I would highly recommend this company for any of your plumbing needs. THANKS again GUYS!!
We appreciate you sending Josh to inspect the damage . He is knowledgeable , courteous ,kind and explain everything to us . Thank you .
Excellent service, Listened to our needs and concerns and very knowledgeable.
Kassidy Shutt came to service my air conditioner. He did a terrific job. No complaints. Thanks Kassidy!
Great services here! And great customer care! Thank you Chelsea expecially! Definitely a 5 star place!
Luis Campos performed our air conditioning and heater maintenance service. He was able to come 30 minutes earlier than expected and called to let us know when he was on his way. Originally, the two services were scheduled a week apart but he was able to complete them in a timely manner at the one appointment. Most service people are not nearly as well groomed and polite as Luis was. He also spent time explaining how to remove and clean our heater filter. He is definitely an asset to the company and a pleasure to have work on my HVAC equipment.
Very happy with our services from Cole Services! What a great team.
The technician was exceptionally polite and our customer service rep. was friendly and helpful.
Brian D was prompt, courteous and professional. I've used Cole in the past and the service level is always high.
All were excellent at there job
Great service. Had the pleasure of Efrain, Ezekiel, Josh, & Jorge lay down new pipes. Very professional service. They did an awesome job. Thanks guys!
The technician was very polite and knowledgeable. He did a complete job checking everything and did a great job. I would recommend their service highly.
The Cole Services team was very professional. We are happy with the services provided.
We always do our maintenance with Cole Services. The office team does a great job of updating us to let us know the tech is on their way. Albert was very friendly and gave reasonable options for repair.
Efrain and Esequiel were amazing. Would deffinetly use them again. And professional.
Cole has done a great job servicing my HVAC system however we found that it was time for a new one and the thoroughness of explaining the problems of a twenty year old system and the benefits of a new one was done very well and the price was great.
Robert was delightful and diligent. I will recommend him to all my friends and family.
I would definitely recommend Cole Services to friends & family. Luis provided 5 star service from start to finish. He cleaned up after himself. We brought him water and he even came back to return the dirty glass. The customer service rep that answered the phone was great too! Very impressed with Cole Services.
My husband was very pleased with services provided by Kassidy S!
Technician was very knowledgeable and meticulousand and took pride in his work.
I want to include Esequiel on this Amazing rate as well; both these gentleman did an Outstanding job! Not only were they knowledgeable in the product, but they were very kind and quite meticulous. I am impressed by the hard work they exemplified and their professionalism. I will definitely be recommending this company, Cole Services; and referring these gentleman to handle the on-site job!!!! Thank you Cole Services
Excellent service! We love Cole Services!
Charlies & the rest of the team was fine. Thank you Cole.
Luis was beyond helpful & provided phenomenal service!
Andy knew what he was talking about! He explained everything in great detail. He was wonderful to work with. Me and my husband loved hiss suggestions.
I would recommend Cole Services. The service was a 10 out of 10 rating. However, I would like a shorter service window.
Albert was absolutely wonderful. He explained everything to the best of his ability. He made a few separate trips just to be sure he left everything nice and clean.
Brain came to our home after a very difficult time trying to get help for our water heater. He was knowledgeable, courteous and professional. He also explained all Cole's other services. Thank you Brian and Cole' Plumbing.s
Crew Lorenzo & Joaquin were on time and were great! They cleaned up after themselves and even vacuumed the debris. Very clean crew. We use Cole Services for all of our HVAC & Plumbing needs!
Five stars for everything! Lorenzo & crew arrived on time and explained the whole installation process throughout the day. They kept everything cleaned and moved our furniture.
Brandon N was an extremely competent professional. He immediately rectifyed a situation left by another service person. I was without ovens for a week because a breaker was not turned back on. He was efficient, quick and came back with the proper parts when he said he would. I would recommend him to anyone in need of air conditioning service. He was outstanding!
Emmanuel knows what he is doing, very knowledgeable in his profession, he is also very courteous and well mannered. He was very helpful and explained to everything to me about my heating & cooling system.
Brandon N was an extremely competent professional. He immediately rectifyed a situation left by another service person. I was without ovens for a week because a breaker was not turned back on. He was efficient, quick and came back with the proper parts wh
Brian D. came out to our home a couple of times for some work. He was nice, gave us options, and didn't pressure us to do anything. I will call Cole again because of his great attitude and willingness to work with us.
Bryan Dyer was friendly , professional and helped us out a lot
Robert was very procedural, great communication and was very polite. He was detailed in all pros and cons along with explaining all my options for repair. He wore the shoe covers just like in the pictures online! He was very patient, we had lots of questions and he was very knowledgeable & an active listener.
We needed a new part on a motor and Luis came out and explained exactly what needed to be done. The service was perfect. We would recommend to family & friends.
My new plumber! Robert E was great. He has my trust. He knows his stuff. I will recommend him. Thank you!
Aaaaahhhhhhhhhhhmayzing work! By Efrain and Esequiel ! Such a pleasure to have such these 2 wonderful men in my home The results are way beyond my expectations! Water pressure is so strong! They repiped my whole entire house! Yeaaaaaa clean water!Thank you Cole's!
Aaaaahhhhhhhhhhhmayzing work! By Efrain and Esequiel ! Such a pleasure to have such these 2 wonderful men in my home The results are way beyond my expectations! Water pressure is so strong! They repiped my whole entire house! Yeaaaaaa clean water!Thank yo
Cole Plumbing was great. The explained what they were going to do and how long it would take. They did the work as explained. I received a follow up call to make sure everything was done to my satisfaction. I will definatly use them in the future.
Perfect!!, Got what I needed to keep my system running perfectly.
Caleb D. is an excellent professional air conditioner technician who will thoroughly check out all all the moving parts of your system and give you verbal explanation and in writing his recommendations if any are needed and tell you how to get the most efficiency output from you air condition system. He rates a 10++++ . Thank you. Carolyn F.
Caleb D. is an excellent professional air conditioner technician who will thoroughly check out all all the moving parts of your system and give you verbal explanation and in writing his recommendations if any are needed and tell you how to get the most ef
Really Enjoyed our company and their services.
5- Stars
Loves our company and will use us again!
5- Stars
Really Enjoyed our company and their services.
Loves our company and will use us again!
Very happy with service done!
I had Cole Services replace our furnace several years ago. I picked them at random from the businesses I found online, but I was pleased with their responsiveness, their professionalism, and their efficiency in dealing with replacing what they called the oldest furnace they had ever seen. I thought that was the end, but they have been very good about calling back to schedule maintenance on the schedule they suggested when the equipment was installed (I would totally forget) and I have been pleased with all my experiences so far. I will definitely call them when I have a plumbing issue, and have even recommended them to friends. Way to go people!
I had Cole Services replace our furnace several years ago. I picked them at random from the businesses I found online, but I was pleased with their responsiveness, their professionalism, and their efficiency in dealing with replacing what they called the
Charles was professional and well mannered. He wore protectors over his shoes, cleaned and checked our air conditioner unit with a minimum of fuss. Good job, would be happy to have him back again.
these are professionals they always do a great job.
Shane was very professional and and explained the options regarding the replacement of the HVAC system
Albert H has done a great job for us . Mellssa S has been on top her job also.
Robert & Cole Services provided such excellent & courteous service. I am extremely satisfied with their work & will call again if necessary.
I had an excellent service from Cole Services. It started with the contact in the office regarding an appointment and the time of arrival on the date of service. My service technician was Emanuel B. He advised me of what he needed to do to what equipment
I had an excellent service from Cole Services. It started with the contact in the office regarding an appointment and the time of arrival on the date of service. My service technician was Emanuel B. He advised me of what he needed to do to what equipment and approximate length of time he would take. He was very professional and personable. When he encountered a problem, he explained the part and cost of replacement. You have an excellent employee. I am very pleased with Cole Seevices.
Very happy with our work done at his property
5- Stars
5- Stars
Tech was great very good
Loves our company and will use us again!
5- Stars
installation of AC/heater went as anticipated in a timely manor.
Every contact for twice a year inspection of our heating and air condition unit is prompt courteous and professionally done. From installation to follow up the service has been excellent.
Everything was fine! Nothing needed at this time.
Everything was fine! Nothing needed at this time.
Nothing bad to say. Really enjoyed the work done.
Emanuel did an excellent job of servicing our AC and explaining the recommended maintenance
VERY POLITE ON THE PHONE AND IN PERSON. The Tech was running a bit late and I was called, then before arrival the Tech called to let me know he would be there shortly.
Technician Luis was very helpful and went step through step of what he was doing. He had a great attitude and really enjoyed having him work at my home. Was not very happy with customer service as they promised me a filter replacement with this visit, Luis was not aware of it and tried to find me one, unfortunately he could not get me one.
Was very satisfied with our company!
Technician Luis was very helpful and went step through step of what he was doing. He had a great attitude and really enjoyed having him work at my home. Was not very happy with customer service as they promised me a filter replacement with this visit, Lui
I called in the morning and was given a timeline that they would show up to address my issue the same day. It was nice to have a very polite young man show up who was very knowledgeable, Emanuel. After spending a good amount of time doing some diagnostics he explained to me my options. I will definitely use them again
Albert is an impressive young man. He is very knowledgeable of his job and his product. We found him to be courteous, neat and tidy on the job. We have confidence in his work in the inspection of our heater. He seems comfortable in his position as a Cole technician and representative. He will go far.
Albert is an impressive young man. He is very knowledgeable of his job and his product. We found him to be courteous, neat and tidy on the job. We have confidence in his work in the inspection of our heater. He seems comfortable in his position as a Cole
Enjoyed the service!
I called in the morning and was given a timeline that they would show up to address my issue the same day. It was nice to have a very polite young man show up who was very knowledgeable, Emanuel. After spending a good amount of time doing some diagnostics
5- Stars
Caleb was knowledgable, polite and completed the job assigned.
Per usual, a very thorough cleaning and tuning of the unit. Cole always has its technicians provide information without pushing sales. Every person we have ever dealt with at Cole Services has been friendly and always helpful. Work performed is always don
Per usual, a very thorough cleaning and tuning of the unit. Cole always has its technicians provide information without pushing sales. Every person we have ever dealt with at Cole Services has been friendly and always helpful. Work performed is always done well. Honest company. Have been regular customers 6 years running and will continue to be so.
We received the most efficient, thorough and professionally executed service from Shane. For the time he took to explain a complex problem to providing options on a repair, his expertise was greatly appreciated. Very personable and easy to work with...we
Shane was organized and knowledgable. He has a great personality and completed his visit by not leaving a mess. A+ to Shane and Coles.
Shane Frans from Cole services came today to our home. He was very courteous and quickly checks out the issues we had with water leaks and proposed a solution to fix the water leak. He also cleaned up the drywall pieces that were cut out to find the cause
We received the most efficient, thorough and professionally executed service from Shane. For the time he took to explain a complex problem to providing options on a repair, his expertise was greatly appreciated. Very personable and easy to work with...we would welcome his return when needed! We've been faithful customers of Cole's plumbing for years and couldn't imagine using any other service.
Shane Frans from Cole services came today to our home. He was very courteous and quickly checks out the issues we had with water leaks and proposed a solution to fix the water leak. He also cleaned up the drywall pieces that were cut out to find the cause of the water leak.
Excellent work. Very quick to diagnose and reasonable price. Diffintly will recommend.
Caleb, Erwin, Jorge, and Alfredo from Cole Services were exceptionally professional, knowledgeable, and punctual. The level of service we received was second to none! I originally called to have our furnace serviced and ended up having them look into our
Caleb, Erwin, Jorge, and Alfredo from Cole Services were exceptionally professional, knowledgeable, and punctual. The level of service we received was second to none! I originally called to have our furnace serviced and ended up having them look into our plumbing issue as well. We bought our house in January and within 6 days of moving in we experienced a backup in our plumbing. We had a plumber from another company come out to snake the line and run a camera through the pipes. That plumber told us that we had broken pipes from roots and a "shifting foundation" and that the repairs would require tearing up our hardwood floors and cost us $5,000-$22,000. Jorge and Caleb from Cole Services ran a camera through our pipes and provided us with video evidence that proved there is nothing wrong with the plumbing in our house. THANK GOD FOR COLE SERVICES!!!!
Robert E was very professional and solved my plumbing problem in a short time...thank you
Excellent service. Completely professional. Worked hard and was able to trouble shoot and solve any issues that came up. Cleaned up after himself . Really knew his products and his job thoroughly. Would highly recommend him to others and use this company again
Robert E .from Cole Services was very thorough and professional. He went above and beyond the call of duty and even cleaned up after himself completely. Checked and double checked his work and even redid the job without charge due to a product defect. It was not his error but he fixed it and made it right
Excellent service. Completely professional. Worked hard and was able to trouble shoot and solve any issues that came up. Cleaned up after himself . Really knew his products and his job thoroughly. Would highly recommend him to others and use this company
Excellent service!!! They call you 30 min before their arrival so your not stuck waiting around. Robert finished within 15 minutes. Definitely recommend cole services.
Amazing Service! Luis C. did an amazing job! He was very informational and went the extra mile in servicing our air conditioning and heating unit. Keep up the great work!
Robert E .from Cole Services was very thorough and professional. He went above and beyond the call of duty and even cleaned up after himself completely. Checked and double checked his work and even redid the job without charge due to a product defect. It
Really love this company... very dependable and great professional staff. Service is superb!!! Would also like to commend the staff that came to service our house today... Luis Campos who's a very great guy, very respectful and knowledgeable on his job. This guy is the kind of staff that any service company should hire, and every customer would be happy!!! Thank you Luis, thank you Cole services!!!
Really love this company... very dependable and great professional staff. Service is superb!!! Would also like to commend the staff that came to service our house today... Luis Campos who's a very great guy, very respectful and knowledgeable on his job. T
this company is 5 star in my book! Called and received same day service. Charles F. was our tech and serviced our mini-split system back to excellent working order, and my husband is extremely hard to please. Would definitely recommend them and their tech
this company is 5 star in my book! Called and received same day service. Charles F. was our tech and serviced our mini-split system back to excellent working order, and my husband is extremely hard to please. Would definitely recommend them and their tech Charles, he was very courteous and knowledgeable.
Emanuel B did a great job explaining everything. He took pictures in the attic to show us the mess our home builder left us with. The team was very neat and tidy. If you have to spend that kind of money to keep your house up these are the guys to do it.
I'm sorry my post didn't come through, but I hope yuo can put t up from your side Jorge was our technician and all of the employees who helped us were great: DJ who we spoke with first, then, since our problem was urgent, two plugged kitchen sinks, we mad
5- Stars
5- Stars
I'm sorry my post didn't come through, but I hope yuo can put t up from your side Jorge was our technician and all of the employees who helped us were great: DJ who we spoke with first, then, since our problem was urgent, two plugged kitchen sinks, we made an appointment with Tanya for the next day from 4-7. Jorge came right on time, routed out our 60+ year old pipes for free flowing sinks and gave us some tips on keeping those vintage pipes flowing more smoothly. We will probably have to do the routing twice a year due to the age of the copper, will certainly use Cole's again and will MOST certainly tell our friends about your great people and service. Thank you so much and all the best, ScConcierge.com help for adults better than 70
5- Stars
5- Stars
5- Stars
Robert was very professional and very courteous. Cole delivered as advertised 5 stars!!!
Danita (DJ) was more than helpful!!!! She was great!!! She set me up for a check-up at my convenience and oversaw all the details! Alfredo who came to service my equipment was absolutely fantastic!!! He explained everything to me; made some recommendation
5- Stars
Danita (DJ) was more than helpful!!!! She was great!!! She set me up for a check-up at my convenience and oversaw all the details! Alfredo who came to service my equipment was absolutely fantastic!!! He explained everything to me; made some recommendations and wound up signing me to a three-year service contract!!! I would definitely recommend these people and their service to anyone!!!
Kassidy and every other technician I have worked with at Cole Services has been a delight. They always clean up after themselves. The last two techs, Alfredo and Kassidy were exceptional, I am very pleased with their services. I have recommended Cole Serv
I appreciated the call ahead before the technician arrived. All three guys (techs and salesmen) were very polite, detailed and patient. They were also tidy and orderly in my home. I will definitely recommend Cole Services.
Very happy with the service done. Very clean and appreciates that very much.
Very happy with the service done. Very clean and appreciates that very much.
5- Stars
Loves our company and will use us again!
Kassidy and every other technician I have worked with at Cole Services has been a delight. They always clean up after themselves. The last two techs, Alfredo and Kassidy were exceptional, I am very pleased with their services. I have recommended Cole Services to all of my family, my children use Cole too. Thank you Cole!
I did not think I would ever leave a review for a service which unclogged my toilet, but Shane F. went the extra mile. A minor collapse was blocking the main line and he augered it about a half-dozen times and then used the heavy machine 3x to finally cle
I did not think I would ever leave a review for a service which unclogged my toilet, but Shane F. went the extra mile. A minor collapse was blocking the main line and he augered it about a half-dozen times and then used the heavy machine 3x to finally clear the blockage, saving me-- at least temporarily-- a $2000 fix, all for the cost of $60. Friendly, clean, on-time, and went above and beyond. Could not ask for better service or a better price.
Cole Services just came and unclogged our drains! Fast, professional, and courteous! Highly recommend them if you need plumbing help!
The service was fantastic. I will use your service again when needed. The service techs are well. knowledgeable. Very professional.
I was very comfortable working with your company. I will contact your company if I need more work and recommend you to my friends and neighbors.
Andy arrived in a timely manner and explained everything in detail.
Was very satisfied with our company!
Hi , just had a great experience with Cole Plumbing. Easy to book appointment, called during the time frame, arrived on time. The plumber Jorge and Nick were courteous and took care of our backed up washer drain pipe. The price was good! They were clean a
I loved that Cole Services sent a technician that was bilingual and able to communicate with me in Spanish! Thanks Jorge.
Alfredo explained everything. I needed to replace piping 2' to 3'. Rate him a 10 out of 10
Very professional, courteous service. Jorge asked if he could park on my driveway, then got right to work. Clearly knew his craft, gave me options, was not rushed. Reasonably priced and solved my Plumbing woes quickly!
I recommend Caleb from Cole Services. He did my heater Services a few days ago. He was on time, friendly, cleaned up after his work, and honest. He gave me options that can safe me money if I do decide to continue Services but didn't pressure me in buying
Robert was a perfect gentleman. He was very clean and professional and gave a list of options to help with my plumbing issue.
If I had any additional questions the representatives and service technicians were very helpful with the information they provided.
Wow! You guys were amazing. Thank you so much for coming to the house for the water emergency . My son said that the men who came were very professional and responsible. Very grateful for your help
Very professional and helpful. Excellent service by Emmanuel and Luis
Kassidy did a great job, 10 out of 10!
I was very pleased with Robert's service. He showed up on time and did a great job cleaning up after himself after the call.
Albert H. did an awesome job! He was very thorough and explained everything to me. He did an awesome job servicing my central heating and air conditioner. He showed me pictures of before and after services. It was amazing. He was pleasant and friendly. Th
The service guy was God sent..he is truly an angel.. he went out of his way to provide the very best service possible.. he drove around in the rain looking for the right tool that was needed to complete the job.. his personality, smile and voice was calmi
I did not think I would ever leave a review for a service which unclogged my toilet, but Shane F. went the extra mile. A minor collapse was blocking the main line and he augered it about a half-dozen times and then used the heavy machine 3x to finally cle
Great service by the technician and very professional
Caleb was super nice, personable and informative about the services he performed! Glad we got him to provide our routine maintenance!
I did not think I would ever leave a review for a service which unclogged my toilet, but Shane F. went the extra mile. A minor collapse was blocking the main line and he augered it about a half-dozen times and then used the heavy machine 3x to finally cle
Shane f was wonderful he very neat .Fixed problem .I will use Cole's again
5- Stars
My experience with your company was amazing from Donita who took the call to the young man who first came out to Aeron and the techs that installed went above and beyond and I dont want to forget the gentleman who repaired the walls . I recommend yor comp
This service is truly the best I've ever dealt with. My water heater went out, and after a week long ordeal, 2 other companies that came out to take a look, I had this miracle take over. They sent Shane to come and he was able to fix it within 15 minutes!
Timely and efficient Very knowledgeable friendly and again timely
On Sunday night we experienced a plumbing problem that could have been catastrophic, both in what would be needed to fix it and in the cost. We didn't have a plumber and didn't know how to find someone both capable and trustworthy. The next morning, a fri
Jorge/Nick did a great job of fixing my sink drain. They were very professional. They even wipe my floors after they left. I would use Cole services if I had any other problems.
Tech was great very good
Kassidy was awesome. He explained everything he was doing to check the furnace, replaced the filter and left an extra filter. Our furnace is upstairs and I'm not able to climb stairs. So he took pictures so he could show me how to change the filter myself
Jorge/Nick did a great job of fixing my sink drain. They were very professional. They even wipe my floors after they left. I would use Cole services if I had any other problems.
Was very satisfied with our company!
5- Stars
Caleb came and fixed the wires that were NOT connected! He was very professional, and I would definately recommend him to friends and neighbors!
Kassidy was very professional, punctual, pleasant to work with, got the job done quickly. Thank you!!!
Came to the house on time and spent the majority of the day working on our heating problem. I highly recommend their service highly. They idenfied the problem and fixed it. We are so pleased with their service and highly recommend them to anyone with Heat
On 1/31/17 Joshus came to my home for an annual check up of my 10 year old furnace, installed by Cole Services. Josh is a young man of exceptional abiiities. After completing the check up, he explained to me the condition of my furnace and made suggestion
Loves our company and will use us again!
Had a heater, AC unit, and a tankless water heater installed by Cole Services a little over a year ago. This review is for preventative maintenance of the heater. Called in to get my annual service performed and they sent someone the same day! What servic
Highly recommend Cole Services! I had blow a fuse in my furnace trying to update my thermostats. My wife was not happy with me as she thought we would not have any heat in our upstairs on a colder than normal evening. Made several attempts to get other co
This is a great company. They are all very professional and friendly. Roscoe, Leonard, Jeff, Scott and Jose were all very nice and professional. Very personable and I'm very pleased with all of the hard work they've done in my home. I would definitely rec
I finally decided after much thought to replace the old heat furnace that I have( day and night brand - original since the house was built) I called a HVAC company located in Anaheim to get a quote and the lady ask me if they were the last company I talke
I crossed my fingers and chose the first plumbing company listed on the internet. I was really lucky! This company is totally professional. The two people I've dealt with were friendly and helpful. The plumber who came to my house, Jorge, worked diligentl
My WiFi thermostat started malfunctioning today and I troubleshot the issue to the furnace's AC to DC transformer. I had some difficulties trying to locate a replacement part, because it was the weekend and I could not find any electrical warehouse busine
I had a stressful situation that was plumbing related. I spoke with the office staff, and they sent Shane Frans. He showed up and was friendly, courteous- and most importantly extremely knowledgeable. He understood what I was saying and eased my fears. Ne
This review is way overdue. Two years ago we used Cole Services to install central heating in our home in the South Bay. It's the best home improvement investment we've made. I have pushed all the bad memories of waking up in the morning or middle of the
I would recommend COLE Services to my friends and family. They are very professional, clean, and prompt. They are flexible with your needs(schedule, time....). Ervin Davila(HVAC Service Technician) is very knowledgeable, would go beyond to help, and make
Loves our company and will use us again!
The whole Cole team, Mike, Lorenzo, Jose, and Kris, involved in various phases of the project that ranged from analyzing the existing problem to arriving at a decision to replace existing heater, choosing and installing a replacement with additional ducting and a new thermostat, were knowledgeable, experienced, courteous, efficient and brought the project to completion in a timely manner without any trauma - it was a pleasure. We gladly recommend Cole Services.
We felt extremely fortunate to have Lorenzo in charge of the replacement/installation of a gas heater. His pleasant personality and thorough expertise of the heating system and its installation, inspired immediate confidence. The installation process proceeded to completion rapidly and smoothly without any traumas. He consistently demonstrated excellent judgment and effective problem solving skills. During the course of the project he took every opportunity to keep us thoroughly informed and educated about the installation and operation of the heater. We are satisfied with the final product and deeply appreciative of the smooth, timely and pleasant manner in which this project was brought to completion. This pleasant experience reconfirms that our choice to use Cole Services was an excellent decision.
Loved these guys. Great service and clean up. The new furnace is great and I really appreciat how helpful and friendly they were.
I have responded before but will repeat; the workers were very knowledgeable, hard-working, clean, courteous and considerate.
A year has passed and Andy returned to my home to perform the annual check up and flush of the hot water heater he had previously installed. He asked if there were any plumbing issues that I may have questions about and we performed a quick inspection of the emergency shut off valves under the sinks and found some were quite old and corroded. To avoid any future problems I had Andy replace them and as usual he lived up to his plumbing reputation. Trying to remove one particular valve proved to be quite brutal and really tried his patience, but Andy persevered and won! The knowledge he has in performing his work is impressive and you can confidence that he will do the best job possible
I am very pleased with the re-piping services and have posted a note on Facebook. I especially thank workers Hector and Rudy, scheduler, Michael, and initial contact Steve. I will be 100% happy as soon as the re-tiling and carpet is completed.
Early talking with David and Steve determined that I had a serious under -the- house pipe problem; basically, the 53 year pipes were rotting away and had to be replaced. Viewing the problem with their underground camera and their professional assessment and cost analysis gave me trust that they could do the job. But, it wasn't until their workers, Hector and Rudy , came to do the work did I begin to really appreciated them; hard work, honesty, professionalism and know-how. Each day they would clean up as if they were working in their own home. I sincerely appreciated these two men and thank them for making a very ugly job just an annoyance. I particularly liked that their scheduler, Michael, would call and get things done, especially working with the city inspectors. Being in touch with him made me feel very comfortable. I would heartedly recommend this company. 5 stars isn't enough. Maureen in San Clemente
My first experience with Cole Services was with Chad who came over to my house about installing a Honeywell DR90 Dehumidifier. He is the utmost in professionalism, answered all of my questions, and provided me with a bid shortly thereafter. I accepted, and promptly got on the schedule the following week at my request. Lorenzo and Jose showed up right on time and took great care to explain the plan, again answering all of my questions and performing an excellent install. They are also the utmost in professionalism and very knowledgeable which inspired my confidence. The Honeywell DR90 seems to be working very well. I highly recommend Chad, Lorenzo, Jose, and Cole Services.
My experiences with Cole Services has been nothing less than stellar. From the initial call to job completion, it has been a pleasure to work with your company.
Omar and Jose worked very hard to fix my broken water line so the disruption to the daily house hold routine was kept to a minimum. I highly recommend them to everyone!
Everyone I have encountered with this company has been the consummate professional. They are extremely courteous, prompt and clean the site before they leave. I highly recommend them!
I really appreciated the way Cole sent Chris Deshields right out and then teams of installers the next day to take care of my problem. Their water heater and hydronic furnace are high quality and their installers are skilled, hard working and very pleasant
Jeff Larson was our initial contact; Punctual, Polite & informative Lorenzo and Jose were our installers; Punctual, Polite and hard workers
Jeff Larson was our initial contact and was Professional, Polite and informative. Lorenzo and Jose were the installers and have to say, Professional, On Time and very Polite.
I cannot say enough good things about Chris DeShields. He is extremely knowledgeable and a true expert in all plumbing issues, large and small. He takes the time to explain all options and possible resolutions to the home owner. He patiently answers all questions and ensures all information is clear. He understands he is in someone's home and shows respect and care for the home owner's property. He is the consummate professional - experienced, high degree of expertise, respectful, polite and friendly. Thank you Chris and Cole
The senior HVAC Field Supervisor, Matt Stifter, is an excellent problem solver. He is super knowledgeable and a very good communicator as well. He is a real asset to COLE. Good job.
Matt is superior. He is problem solver and a very good communicator as well. His genuine kindness and care for his clients are very impressive. I hope that he get recognized and promoted.
Very pleasant personalized service. Very timely and excellent job. It is a trustworthy company. Good employees.
This is the third replacement of the same faulty part. I have a $22,000 HVAC system that was installed June, 2013. I'm sure the neighbors think that Cole employees must live here as the trucks are here more than I like. Very nice people from the phone person to the service tech"s. I just wish they would sell/service better brands of equipment.
The hydronic heating system in my small condo died. I called Cole Services at random and they sent someone out to investigate my problem. He inspected the system, identified the problem, and gave me 6 degrees of repairs to choose. When I finally decided to replace the system they sent someone out to do the work. Everyone I dealt with was professional and positive. They came out when they said they would and completed the work quickly. I would use them again and would recommend them to anyone else.
Thank you Lorenzo for your professionalism. Installation of heater was very well done. Lorenzo is very respectful while working in another's house. His knowledge of the heating system and the intricacies of the installation was impressive.
You made me smile
courteous staff, knowledged technicians, right set of products, required toolbase, together makes COLE services a great team to work with and they truly "make you smile".
Cole services is a cool company to work with (no pun intended). From the way they greet you on the phone "how we may make you smile", all the way, the experience with them is stress-free and very professional. Gabriel is my sales person, who was thorough in completing my requirement analysis and designing the right solution for my home. Jesus and Rosalio are the installers who installed all the products, furnace, coil, condenser, zoning, programmable Wi-Fi thermostats, carbon monoxide detectors, output registers etc., etc., They did the job very clean, vaccumed the place after they are done, and explained to me the products, handed the manuals and done with the job. Well done Cole - you truly made me smile.. smile big :)
Absolutley amazing service. Took time to explain the process and detailed it correctly, highly recomend Cole Services for any plumbing, heating or air conditioning needs..
Both of the 2 technicians were very nice & helpful explananing how it all worked. They cleaned everything up, leaving our house in great condition!
My family and I had Lorenzo, He is a very efficient and hard worker. Lorenzo/Jose are very likable and explains things very well. They are both good communicators and overall a great team working for us. We would like to have them back if anything occurs in the future.
Ever, Jose and Omar always treated me with respect, were very professional and friendly.
Gabriel and Lorenzo where very polite and ethical on there job duties thank you very much guys...very happy with there work...
Cole Services came out during the major heat wave, checked out the system, helped me attain financing through the HERO program, and scheduled installation of an entirely new heating/air conditioning unit within 2 days. They made a special trip to my residence to bring a portable air conditioning unit for use until the install was complete. Overall I was very pleased with both the product and customer service. My home went from a miserable 100 degrees to a comfy 75 degrees.
Great job! Professional and got the job done right.
Today, when Lorenzo came to our door to fix our air/heat system I felt relieved. Lorenzo came to our home exactly one year ago to diagnose and fix our system installed only two years prior. While the cost of repair was outrageous, because our system was new and installed by Cole, Lorenzo went to work and brought the system up to par. This time he did the very same and replaced the TXV valve and whatever else he thought needed attention. God forbid I need further repair, I will specifically request Lorenzo to come back.
Very, very happy with the "guys" and the service! Would definitely recommend this company! Thank you very much!
Lorenzo was terrific! He kept me informed of what was going on. He worked hard to get my problem resolved. I appreciate him following up on my part and letting me know when it would be resolved. One thing I did notice with calling the office is the morning or mid day service seemed more knowledgeable and attentive. When I called in the evening it seemed like they were unsure on what was going on or they'd say someone would call me back in the morning.
Just wanted to express our appreciation for both installers Lorenzo and Edwin who worked all day and night in putting our new AC system in. We are enjoying it and are very thankful! They were both efficient and professional. Jeff and Gabriel were very informative and helpful too. Customer service was 5 stars!!!
Great service-very professional. Will use this company anytime!
Excellent workmanship and professional attitude
Lorenzo did an outstanding job repairing my A/C. Very thorough and explained the new system in detail. I would recommend him for any job and will request him only for any additional work I may have. Excellent job !
Great service we placed a call yesterday just before closing, and someone was here the next day..that's always good but it's even better when you send not only a great tech who knows how to do his job, but just a overall nice person as we experienced today with Lorenzo. He took time with his inspection testing it more than just once, to make sure the problem was solved and he also walked us thru what he was doing and why and gave us very helpful feedback on how to treat our new system with TLC to give it the full life it should have, lol. Thank you Lorenzo for your courtesy and professionalism. Coles is lucky to have someone like you representing their name.
See my posting on Facebook.
Lorenzo and Gary did a great job with my installation. They arrived promptly and got the work completed quickly. They were very clean and walked me through the work that was done.
Awesome customer service! Matt did a great job explaining our options, was very personable, and very professional. After choosing our system, the installers came came on time and worked well into the night to finish a very difficult install. The three men were respectful, hard-working, and did an excellent clean up job. We are extremely satisfied and are so grateful to have an outstanding company to recommend to others!
This whole crew was freindly and hard working. They did a great job and cleaned up the site each day. Lorenzo was very helpful and kept me apprised of the progress.
Efrain and Ricardo did an impressive job installing the new air conditioner for our home. We were impressed at their profesional attitude, diligence and hard work under less than optimal conditions. They worked for about 9 hours or more non stop until they saw their work completed and operating properly.These two young men were very thorough professionals and worked as a high performance team. They were unfailingly polite and friendly. At the end of a long and tiring day working in a hot environment they patiently taught us about our new air conditioner, showed us how to control it. My wife and I are very happy with our product and with the work Efrain and Ricardo did for us. We strongly recommend them for doing additional jobs in our home or with any other Cole clients.
Gary and Gonzalo are very professional and worked very hard to make sure that our system was installed expertly. My wife and I are very pleased. Thank you
Me. Lorenzo was amazing I would highly recommend him to my friends and my family and friends
Lorenzo and Jose were very professional.
It was 4th of July a.d the A/C was cooling as usual....we called on the 5th. They were out that afternoon...explained all the options.... On Monday, they arrived when they said they would. Lorenzo and Jose worked tirelessly...it was way too hot in Riverside but they did what had to be done....we appreciated their work and realized that they had not even stopped to eat lunch...we ordered lunch so they could take a break and cool down a bit. We are so pleased with the work and their professionalism. Very courteous gentlemen.....Will call them again
Lorenzo and Jose are professionals at what they are doing. Lorenzo and Jose explained everything that was being done and did the work in a timely manner. I am very pleased with the service, and was very satisfied that everything was done on the same day. I would recommend Cole Services to my friends and family. Thank You Duong Family
Luis is a great employee and you are lucky to have him as an employee. He was very professional and fixed our AC Unit in a timely manner. Thanks so much!
Luis R. was very professional and did an excellent job on repairing our AC Unit. He is a great employee to have. Thanks very much!
Luis R did good work. He explained to my satisfaction the details of the work to be performed. He listed types of maintenance I could receive for my unit in accordance with my financial limits.I'm not happy with the problems that have arisen, but, I feel like they can be resolved. My goal is to have my unit operating at peak performance without breaking my pocket. My one complaint : Cole Services screwed me when they installed the unit. They didn't put in all the appurtenances necessary for peak operation. Now, it's going to cost me more than I can pay. Again, Luis R. provided great service.
Service Tech. Luis showed up on time and got right to work. once he found out why my A/C was not working he explained everything to me so that I would understand, not in high tech mumbo jumbo. He gave me repair options to choose from I chose the one that worked for me the best and he repaired the unit in about a half hour. Great customer service Luis was AWSOME, I will definitely use Cole in the future!!!!
THE SERVICE THAT COLE'S PLUMBING DID FOR ME WAS EXCELLENT. THEY WERE ON TIME AND DID A GREAT JOB. THE THREE SERVICE MEN HOMERO, EFRIAN AND RICARDO WERE VERY CLEAN AND VERY NICE. THE JOB WAS VERY EXPENSIVE BUT YOU GET WHAT YOU PAY FOR. THAT'S GUY'S FOR A JOB WELL DONE.
COLE SERVICES: Great people. Great Service. Any plumbing need, call Cole Services. Thanks to all technicians including Andy A., Gerardo M., and Hector L....Great job.......
Michael C was knowledgeable and did the job well to my satisfaction. Wish him good luck in his career ladder. Asad Murtaza
Good Job guys.
Michael Carver performed outstanding plumbing work at my home in Anaheim Hills. First, he located a difficult-to-find supply-line leak in an underground pipe beneath a concrete slab deck in my backyard. After finding the leak, Michael expertly repaired the pipe and then repaired the concrete slab deck that had to be cut to access the underground pipe. The job was completed in a timely manner, expertly done, and the jobsite cleaned to my satisfaction. I would highly recommend Michael Carver, and would want to call on him in the future for any other plumbing repairs.
Michael Carver and his team of experts were solution oriented professionals! I really appreciated their work ethic and drive….fantastic job in my home. Thank you Michael!
You really get what you pay for at Cole Services. Extremely professional and polite. They know there trade and do it very well. Michael Carver and his team of experts provided excellent service and creative solutions to some real challenges in my home. Thank you Michael!
Michael Carver came to my house today for installation of water heater. He was very professional, and very courteous. He was thorough with explanaining his job. I felt I could trust him. Much like my experience with Lorenzo in installing the forced air heating, I appreciate their competent manner. Mr. Carver instilled a sense of trustworthiness.
Lorenzo was very professional in his manner of explaining what his assessment was about the air heating. He was very thorough. I felt a complete trust, much in the same way that , my husband and I felt the first time he came to install our heater. I really appreciate this especially when we do not know the technicalities. His sense of honesty is priceless. He is the reason why I called Cole Services again when my water heater stopped 2 days ago.
Wanted to give a big thank you to Andy Abbott who was really helpful in getting my drain opened. I wasn't happy that it wasn't snaked far enough back the first time (not Andy's fault) and that it was New Year's Eve and no hydro jet was available but Andy did what he could to temporarily clear the line and reassured me that I would be first in line on Thursday, which I was. Not to mention the company did credit me for the service call two days prior since I was applying it to the hydro jet so I was grateful for that otherwise I would have gone elsewhere. I just feel that when you pay someone to do a job it should done right the first time but that's another story. Andy was professional, kind and did a really great job of hydro jetting the line to clear it and he left my place clean, no messes for me to clean up. He made me feel comfortable by explaining what he was going to do and what the expected outcome would be prior to doing it. He gave me really great service. He's a nice guy and bent over backwards to help. I really appreciate it. Thanks Andy and thanks Cole Services.
This is a review for Mike Carver. Mike is a solid professional, his skills are superior. He is a very cordial representative for Cole Services. He thoroughly explained everything that was was being performed. He made sure we had no unanswered questions. Even though your company is located in Orange County, it's people of this caliber that make me keep your number on file. This is the second time I have requested your company, and and although I hope I don't need it again, I will not hesitate to call again or refer Cole Services. Thanks Mike, very awesome work, keep it up you clearly are a master of your craft.
We had a great experience with Cole Services. We had a whole team of guys working throughout the week and every one of them were extremely Professional. The 1st day we had Rocky out trying to figure out what is wrong, wasn't able to, so he came back the second day, after some mishaps he had to call in some reinforcements. From there Steve came in and explained what was the real underlining issue with our plumbing. Showing us specifically what was wrong, taking the camera through the pipes and showing us that our pipes were pretty much non-existent and sat us down to explain all our options and walked us through each option so we could choose which was best for us.The following 2 days, we had Luis and Gerardo come in for the major stuff, pulling up the old pipes and laying down the new ones. They were very efficient and informative, they were really good with calling us over to show us what exactly was the problem and showing us what they were doing to better ease our minds. I do have to say this team of guys were an awesome group. Thanks Coles Services, And a special thank to these guys: Steve, Rocky, Luis, and Gerardo
Lorenzo was the lead on a furnace replacement performed at my home early in December 2013. I couldn't have asked for a better person to come and help resolve my problem. Lorenzo showed patience in explaining what modifications were going to be made to my home prior to the installation and by communicating with me throughout the install Lorenzo was able to work around some last minute problems that popped up with ease and efficiency. His attention to detail and thoroughness got me an installation that was first class in all respects and done in a timely manner. Post installation communication was also helpful in going over the furnace capabilities and step-by-step instructions on the thermostat functions. Thank you Lorenzo.
Lorenzo was the lead on a furnace replacement performed at my home early in December 2013. I couldn't have asked for a better person to come and help resolve my problem. Lorenzo showed patience in explaining what modifications that were going to be made to my home prior to the installation and by communicating with me throughout the install Lorenzo was able to work around some last minute problems that popped up with ease and efficiency. His attention to detail and thoroughness got me an installation that was first class in all respects and done in a timely manner. Post installation communication was also helpful in going over the furnace capabilities and step-by-step instructions on the thermostat functions. Thank you Lorenzo.
I was recently visited by Anthony from Cole Services to address a heating issue at my home. I was quite surprised by the service I received. I got a thorough explanation of the existing problem and after answering several questions I had, I received six alternatives to resolve the problem. Anthony made no hard sell to me on any of the options but I did receive confirmation from him that the choice I made would satisfy my situation and was one the better options to go for. Thanks Anthony, your service is exemplary and if I have another related problem in the future Cole Services is getting the call
Technician Mike Vesner should commended for the outstanding service he provides. He showed excellent knowledge of his craft and his repair ability. A Professional, very courteous, and responsible. Thank you Mike.
Excellent service received starting with Patrick K that evaluated my old furnace, and the three Service Specialist Evaristo, Rosalio, and Gonzalo that installed my new furnace and air conditioner. I highly recommend Cole Services.
Just wanted to express my application for professional work conducted by Lorenzo and his partner, Jose R. High quality work.
Gary Ostorga was not only professional and knows his business, he is also very customer friendly. This is one of the reasons why I continue to use Cole Services for my plumbing needs.
Homero was friendly and knowledgeable. We had a crack in our pipe which lead to our water meter. He presented several options for our consideration and thoroughly explained each one. He was honest and we felt he was providing the best advice given our circumstances. Efrain and Ricardo are two of the most incredible and hardworking individuals. They are very efficient and work well as a team. They are committed to getting the job done and ensuring it is done right. They are all great representatives of the company. We are extremely pleased with all of these workers.
Through a furnace evaluation with Patrick, it was revealed that a new furnace was in order at my home. The following day Lorenzo and team started work to install fresh insulation, duct work and furnace. I couldn't be more pleased with the outstanding, courteous service and work performed. For a job that was located in the attic it was left so clean and close attention was paid to every detail. I was impressed with his professionalism and knowledge. Excellent work! I appreciate the fact that I do not have to worry about it being done correctly. It makes me feel good to know that if ever I need service again I can be very confident in calling on Lorenzo and Cole Services...they care.
Lorenzo and Jose did an excellent job. They were professional, explained the process, carefully checked heater installation, and were patient with any questions we asked. I would gladly refer Cole Services as a result of their work!
Gary was very professional and helpful he arrived on time and explained all of my options.
As soon as you meet Mike V.at Cole Services, it is apparent he is an expert and has a very broad knowledge of HVAC. He has an energetic, positive attitude and handled all aspects of the inspection job calmly and competently. He even had to deal with evidence of "critters". Mike has a strong sense of company loyalty which also makes the customer feel confident in the company. He is very team-oriented with a "we can do it best" assurance. I appreciated small but respectful touches like wearing shoe covers and taking care with painted walls when using ladders, tools, etc. Mike V. did more than a great job!
My husband does all or most of the repairs as needed, but he could not get the bathtub to drain after trying several different attempts. We rarely use professional services. I sent a email to Cole Services to make an appointment for early after noon, they were prompt in calling me in setting an appointment & they called me 30 minutes prior to the service specialist arriving. Gary and Rocky we're on time, very courteous & professional and promptly set to getting our tub unplugged. As they accessed the problem they kept us informed of their progress. They quoted us a fare price for the service. They were both very friendly and cleaned up after they were done. Gary and Rocky we're very nice and I would defiantly request them again. I would highly recommend Cole Plumbing Services to my friends and family and I would use them again.
My husband does all or most of the repairs as needed, but he could not get the bathtub to drain after trying several different attempts. We rarely use professional services. I sent a email to Cole Services to make an appointment for early after noon, they were prompt in calling me in setting an appointment & they called me 30 minutes prior to the service specialist arriving. Gary and Rocky we're on time, very courteous & professional and promptly set to getting our tub unplugged. As they accessed the problem they kept us informed of their progress. They quoted us a fare price for the service. They were both very friendly and cleaned up after they were done. Gary and Rocky we're very nice and I would defiantly request them again. I would highly recommend Cole Plumbing Services to my friends and family and I would use them again
Efrain and his coworker Ricardo were pleasant, hard-working, and thorough as they constructed then pulled our new sewer pipe into place. They were easy to deal with, happy to answer questions, and quite efficient doing the job. I would have them back in a minute!
Homero did a very good job. He cleaned up very well. I asked him to show me how to remove the filter from my furnace. He told me I had mice in the closet. Yuk! The only thing I didn't like was the estimate to replace the device to turn off water to the house. Around $600.
Fabian showed up on time, fixed the furnace, was polite and professional. What more you you ask for?
The Cole Services installing team of Rosalio, Gonzalo, and Gary were at my door in the morning as promised, installed a new home furnace and replaced all ducting professionally and on time. These guys are the best! The dispatch team also communicated all visits timely and thoughtfully. Thanks Cole Services!
The Cole Services installing team of Rosalio, Gonzalo, and Gary were at my door in the morning as promised, installed a new home furnace and replaced all ducting professionally and on time. These guys are the best! The dispatch team also communicated all visits timely and thoughtfully. Thanks Cole Services!
You guys did a great job at my house & will call you guys again.................Thanks for all you help .......G Heath
Plumbing performed by Chris Deshields not only met but exceeded my expectations!!!. Chris presented multiple options for service and upon my selection of the optimal solution, Chris was diligent and efficient in performing the required work. Service was performed the same day with a sense of pride and commitment toward excellence. Five Stars!!!! Outstanding same day service and work! Thorough furnace tune-up review from Patrick K who was knowledgeable and left no question unanswered. Sparkling white shirt was a bit dusty after the review but after returning from Afghanistan and Iran as a part of Special Forces, a little grime was just part of the job. Furnace was dangerously unsafe and I contracted for new furnace (basic furnace - did not need AC as the current one was fine)... no oversell! Two technicians Lorenzo and Jose R. were able to expedite installation same day. Lorenzo and Jose R were extremely professional, efficient, left residence sparkling, and explained detail by detail their work when questioned. Highly recommend this company and kudos to the technicians who exhibited a high level of integrity and pride in their work! . 5 Stars
I was very impressed with Efrain s work. It was honest, professional and he did an awesome job..If i ever need help in the future I will call you guys again.
Michael Carver was great at following up and fixing everything that was on my punch list. He provided excellent service, with a smile and a good attitude, and he is a very talented plumber. When any problem arose, he found a way to solve it. I recommend him highly.
Michael Carver was outstanding providing quality, quick service with the installation of a water filter and faucet.
Outstanding same day service and work! Thorough furnace tune-up review from Patrick K who was knowledgeable and left no question unanswered. Sparkling white shirt was a bit dusty after the review but after returning from Afghanistan and Iran as a part of Special Forces, a little grime was just part of the job. Furnace was dangerously unsafe and I contracted for new furnace (basic furnace - did not need AC as the current one was fine)... no oversell! Two technicians Lorenzo and Jose R. were able to expedite installation same day. Lorenzo and Jose R were extremely professional, efficient, left residence sparkling, and explained detail by detail their work when questioned. Highly recommend this company and kudos to the technicians who exhibited a high level of integrity and pride in their work! 5 Stars
Jose R. was professional and a good installer. He showed up on time. He installed our furnace and painted the surface of the closet to make it look fresh, clean and polish. Overall I was happy with his work.
Michael Carver was the tech. that came from Cole Services. He called before, came right in time...ultra polite and explained what he was doing.etc.....We've had COLE for years, and intend to keep that company. The service is excellent, and all technicians, polite and knowledgable.
We had an enormous project that needed immediate attention. Cole Services came to the house an hour after we called them on a Sunday. They stayed on top of everything for over a week, calling every day to let us know exactly when the technicians would arrive. Scott was wonderful with all the planning. The plumbers and technicians couldn't have been more professional in all their work. After 40 years in this house we are finally blessed to have found the ultimate plumbing service! No need to ever call anyone else.
Lorenzo and Jose installed a new Lennox AC and Heater unit. They handled the job professionally. We ran into a couple of issues due to the site limitations and they handled the situation very well .. quickly running over to Home Depot to get what they needed to handle the site limitation issue. Our condo neighbor who is handy with AC and Heaters (he used to install these with his dad many years ago) popped in frequently to check on the work, and asked questions of the technicians on the work they were doing. At the end of the job, he came to me and said "You should be happy with the work they performed, I did not see them cut any corners. I will be calling them as well to get some work done at my unit". Work was performed well,. cleaned up and completed in a timely manner as promised
My service consultant was Luis Rivera. His knowledge of my a/c and heating unit was far superior to any previous consultant. Cole services my unit as well as my two sisters units. Because Luis's extensive knowledge with this system; I will only request Luis to service my families a/c and heating units. If Luis had been my consultant previously, my unit would been in much better shape today. Luis's recommendations will avoid any future major cost associated with my unit. Luis went over and above with my service call and even installed a lint catcher over my dryer vent; which had nothing to do with the current service he was providing. However, if this lint catcher had been installed previously. I may have avoided this major cost in the first place. I now know, to keep the entire area around my unit/blower as clean as possible, because when the blower goes on; it sucks up everything around it and will then cause major damage to the unit. My unit was installed in 2005. Since this time, I have had Cole Services come out and maintain my unit every year to avoid any major cost. Since Luis Rivera I believe any future maintence will be nominal.
Great service! Luis was a true professional. He analyzed the problem, explained it to us and then gave us 4 options to choose from that best fit our need. Never any pressure to select a certain plan but was always reassuring about the professional nature of Cole Services. We felt very confident that Luis would do a great job and we feel he did! I would highly recommend Cole Services to anyone needing refrigeration or heating repairs.
Michael Carver is an incredible technician/installer. He installed our shower. He was polite, conscientious and thorough. His finishing work was wonderful. We would want to use him at any time for any services he provides.
Michael Carver is an incredible technician/installer. He installed our shower. He was polite, conscientious and thorough. His finishing work was wonderful. We would want to use him at any time for any services he provides.
Gonzalo, Evaristo, and Rosalio provided excellent service when installing our new heater. The three team members, were punctual, left our home clean and in order, and worked until the job was done. All our questions were answered and they provided the information we needed to make all decisions. Before leaving they made sure we knew how to run the system. They were really good!!!
Excellent service! Luis was the technician that came to take care of our problem. He was very professional in his handling of our problem. He told us exactly what he would do to analyze what was wrong and once he had performed that task he laid it out to us as to what his findings were and presented us with 4 different plans to choose. He explained each plan thoroughly and once we made our selection (with absolutely no pressure) he proceeded to do his job. Once completed he showed us how to work the system and presented our paperwork so we could pay the bill and that was it. A very pleasant experience. And now we have the satisfaction of knowing we have someone to call in the future and our heating/air conditioner will be throughly checked every year! Thanks Lui for a great job
Garrison C. was very friendly, honest, knowledgeable and explained things very well. He worked quickly and solved my plumbing problem with ease. If i have future plumbing needs in my house, I will definitely be calling Cole Services thanks to the remarkable help I received from Garrison today
Gary was terrific. Friendly, honest and efficient. Really cared about my plumbing issue. Excellent service. Highly recommend Gary. Strong representative of Cole Services. Couldn t have been happier. Thank you, Gary!!
Very professional and knowledgeable. Explain everything carefully and asked more than one question to understand the plumbing problem. Respectfully of the fact that my mom has Alzheimers and was sleeping. Gave us information on other items in the house that we should keep an eye on. Can not say enough about. Homer and Rob
Cole Services installed a 75 gallon hot water heater in early May. We had an escrow home inspection a few days ago and they sited some changes that were needed to the new installation. Cole Services made the corrections at no cost to us. The two installer Efrain and Ricardo were outstanding. They work very well together and understand the changes that needed to be make. Approximately two hours after their arrival they completed the upgrades which satisfied the "crazy" code issues. You would never know that they were here and to cap it all off they painted the wall behind the water heater to make it look right. I am obviously a big fan of the way the company managed the problem and I'm even a bigger fan of Efrain and Ricardo.....well done guys!
Hello cole services,the customer services we received on yesterday 10-26-13 was outstanding and super great,Andy was very helpful,arrived on time,stayed with us until our appliances was delivered so he could hook everything,u can always count on cole services to get the job done we were so impress with Andy,please gve him the proper recognition due to him as we'll as mrs ruppa chief dispatcher,she allowed Andy to stay xtra time to get the job done,he was so kind and caring,couldn't have ask for a better person,and Moses the rep that took my call was outstanding as well ,the customer service was great,I rate cole services a 10 being the highest,I will recommend them to anyone,thanks cole services.
Had to have our furnace replaced and received excellent service from their service specialist Efrain M. and Ricardo. The techs were also very patient while teaching us how to operate the the controls.
good service....fast response.....gary was very effective...and steve was very informative...I was very happy with the out come....I will surley recommend your company......
All we wanted comment was that your servises renderd us by your team named joyful Efrin Martinez, witty Ricard Mundoz and unforgettably smart Steve Fernandoz. Arigato thanks Fujikawa
Michael did an outstanding job on the re-pipe for my house. He had great communication, was thorough and very professional. He also went out of his way to do the little extra things to make the process much easier on us. I would recommend his services to anyone.
Lorenzo was a great team leader for the installation of our A/C-Heater and new green ductwork installation Oct. 2013 in Riverside, CA. He explained what was going to be done and showed us everything afterward and how to use equipment. Over the course of two days he kept everyone moving along to the job's completion. signed--a very satisfied customer.
Long story short, I had a VERY clogged tub. I called Cole services and scheduled an appointment with Melissa. She was very accommodating to my work schedule, she expalined that they could come out after work to fix the clog. I was impressed with her level of professionalism, and empathy. After booking with her I knew I made the right choice. I love that they called 30 minutes before they arrive i was able to arrive at my home just as Jessie pulled up. He brought up a machine and got to work. He even went outside the building to look at the pipes. 45min later the job was done. He said there was definitely something unusual as to how clogged it was, but that it was probably the old pipes. He was glad he was able to fix it without having to do outside repair. He even made sure my tub was clean of all the debris after he was done. I was Impressed with the Customer service rep Melissa, I was pleased as punch with my plumber Jessie He is the type of guy that will look for the least expensive way to fix your problem, but at the same time giving you the right options for your needs. Humble, extremely professional and knowledgable about his craft, and straight to the problem. From the excellent customer service to the plumber that came out this was a great choice for me You can't go wrong with Cole servcie
Allen was amazing, patient and professional!!! He was thorough in his explanation PRIOR to beginning the job and with his expertise, he completed it right the first time. Plumbers genuinely have a bad rep such as Roy Dillon and Sons in Long Beach but Cole's Allen S has renewed my faith. Thanks Allen!!!!!
We like Cole. They replaced our heating system two winters ago, and just replaced our AC unit this summer. Both times we had Lorenzo heading up the installation team. He was professional and friendly, so it was easy to have the guys in our house for many long hours. They showed respect for our house, by covering the floors, hanging plastic anywhere they needed to, taking it all away at night and rehanging it all the next day. We know they paid attention to the details of installation, and never cut any corners. They were genuinely polite and friendly. Now that our entire system has been replaced, I don't expect to see them any time soon, but I'm happy to give a high recommendation for the sales, repair and installation crews at Cole. They've all been great, but especially Lorenzo, who spent the most hours with us.
Mo was very helpful gave us excellent service.
Jesus and his partner worked very hard all day and into the night. They were professional, and conveyed complete knowledge of the work they performed... very impressed with Cole Services overall - 5 Stars!
Alllen did a great job on my bathroom sink on Thurs. He was helpful, professional, and did a great job. Thanks
Jessie G has been out to my home twice, and each time he was professional, helpful, and did a wonderful job. I recommend Cole and Jessie.
I have had Jessie Gomes out to my house twice, and Allan once, and both were professional, helpful, and did a great job. I would highly recommend Cole Services.
Melissa was my Customer Care Rep. Extremely professional, she had Jessie out to clear my drain. He was polite and treated my home with respect, and helped me stay within my budget. Melissa called me back after the service was over to see how everything went. It was a pleasure doing business with these two. I highly recommend this company.
Ok it's 2:36 am in the morning and the nicest most knowledgeable service rep just fixed my ac in this heat wave. Luis r was great! He looked the ac unit over and then explained where the problems were and what had to be repaired. Luis also suggested some maintenance recommendations and cross sold Coles others services. Luis r is an outstanding employee and I must say I will use Cole again and recommend you highly to my friends. Thank you again for the great service , Michelle ingram
Luis R. provided excellent service, He determined the problem, proposed the solution snd made it happen. We are COOL again. Thank you Luis and Cole Services.
Sept 3rd 2013 4:30 pm when I called the very nice young lady said they were to show up between 4:00 and 8:00 was very happy that they got her at 4:30! My fiance and I had trouble with our mainline and nasty water was coming up out of the shower and toilet. Cole Services were very friendly and helpful on the phone and even called two different times earlier than our appointment to let us know they could come out earlier if needed (not going to lie I declined because I was playing plumber and trying to fix the problem myself needless to say I was unsuccessful). Allen and Gary came to the rescue! They were both very professional and friendly. Gary was in training but I wouldn t have know it if they didn t tell me as he was very professional and knowledgeable. Allen was extremely helpful and provided superior customer service. They quickly diagnosed the problem and then provided a list of many different options to get our plumbing back in order that day. As soon as we picked an option they got right to work. Not only did they fix our problem while going above and beyond what they had to do they were very happy to do it. We live in a mobile home community and have plumbing under the house that is owned by the mobile home park as we rent the space. There are a ton of problems with the very old and falling apart plumbing and they let us know about it so we could contact the park to fix it. They also said they would have been more than happy to fix it but they were not able to since we don t own it plus it s the parks responsibility anyway. I am going to recommend Cole services Allen and Garry to the park when I file my claim with them. I will also recommend Cole services Allen and Garry to any friends and family that will ever need the services they provide. When they were finished the plumbing worked like new again! Not only did they fix it but they gave a new meaning to customer service. When they left it was more like saying see you later to friends that were leaving. THANK YOU COLE SERVICES! THANK YOU ALLEN! THANK YOU GARY! Sad to say we hope we never need your services again lol but if we do we will defiantly be calling you again!
I don t know what else to say but Luis R was awesome. He was willing to stay late on a holiday weekend and was very helpful and got our AC working great in less than an hour. I would recommend their services anytime.
i would like to thank cole services, employees and owner for conducting themselves so professionally and providing myself and my family with a completely new heater and air conditioner. a special thank you to anthony, lorenzo and gary for their commitment to providing a 5 star performance with customer service, installation and followup at my residence. i also had the pleasure of having rosalio and gonzalo help with the installation at my home. all the while presenting themselves and the company in a full 5 star manner. all were punctual, hard working, knowledable and skilled at their trade. this company reminds me of the best companies of the fifties....today i am enjoying the product as it was designed to be used and backed up by the best people in the industry. again ....thank you cole services and cole services owner for your commitment to quality in all facets of the business you do. roger shepherd glendora, ca.
The technician was excellent in presenting the problem and offering solutions.
Luis R. showed us all our problems and previous work not done correctly. He explained everything in detail and took pictures of ductwork in our attic space to show us the problems and previous shoddy installation. He advised us to replace our worn out unit with a new energy efficient one along with new ducting. He was very knowledgeable and thorough.
I have called Cole Services twice this year. Both occasions were because I had an issue with my main line backing up. When i called Cole Services they were able to get someone out to me right away. On both occasions I was lucky enough to get the same technician (Mark) to come out. He is very knowledgeable and knows his stuff. He was able to find and clear out the problem (roots) in no time. I am definitely glad i called Cole Services. I recommend calling them for any plumbing issue and if you re lucky enough you may get Mark as your service tech.
Cole services did an outstanding job putting in our new AC unit for our home!! Thanks guys for working so long and hard to get it finished! Much appreciated!!
Had excellent service with Cole Services. Will helped us select the proper central air units we needed and gave us an excellent deal. He also helped workout the best financing for us as we actually required 2 separate complete units for our house. The three technicians who came to install the units were outstanding. Lorenzo, Gonzalo, and Rosalio worked nonstop for 12 hours in one day to get the job done right and they cleaned up everything before they left. Lorenzo kept us informed every step of the installation as to the progress and explained everything when complete. We would certainly use them in the future.
Lorenzo and Gonzalo installed ac at my home and were superb in every area. They were quick, efficient, polite, professional and effective. They completed the job earlier than their estimate and left my home in immaculate condition. They deserve the highest praise and I would recommend them enthusiastically.
Jaime Oliva and Miguel Rodriguez installed our new AC unit on Friday June 28rth in 103 degree temperature and they did a wonderful job! They were courteous, polite and professional. They left everything neat and clean around the new unit. They explained the unit and how to operate the thermostat and answered any questions we had. We are very happy with Cole Services and the install team they sent out. We will happily recommend Cole Services to friends and anyone that asks us about our experience. Thank you Jaime and Miguel for a job well done!
Had a broken water supply and Cole Services were great. They came out on time as promised. Chris D. was very professional, friendly and explained everything to me. My husband was at work and we had to make decisions via the phone, but Chris was very patient as we worked through the decision making process. I would recommend them to friends and neighbors. Got a service package that is good and provides peace of mind. Would nominate Refuge Calvary Chapel of Huntington Beach. They do alot of community work support many international community projects
Jesus was awesome - Knowledgeable and a problem solver. The guys showed up on time every day and completed the task of installing 2 new units with the minimum of fuss. Would definitely use them again.
cole services is an A and i recommend serviceman Andy Doan to a friends,relatives and anyone who needs a/c and heating services. he is a nice guy and he explain to me why i don t get a balance air inside my house then fix it and he answer all my questions. good job and u r a five star andy!
Matt Stifter is the most knowledgeable person on Air Condition. Very easy to talked to and understand when he is throw. Our Air Conditioner works so good now and the electric bill is lower. Thanks Matt and thanks Cole. invoice #95848
Great service , on time , did what they said they would do. pick up everything when done. very clean. the best service yet by Air condition company
THANKS TO COLE SERVICES MY HEATER IS FIXED. I HAVE USED OTHER COMPANIES IN THE PAST AND HAVE BEEN DISAPPOINTED. WE CALLED COLE SERVICES AND THE CUSTOMER SERVICE WAS GREAT. THE TECHNICIAN KEN HAD OUR HEATER FIXED IN NO TIME, HE POLITE AND RESPECTFUL. WE WERE TRULY IMPRESSED. WE AGREED TO A REGULAR MAINTENANCE AGREEMENT AT A REASONABLE PRICE. WE HIGHLY RECOMMEND THEM.
Loranzo was assigned to in stall a drain pan on a A/C system installed by COLE approx 1 year ago. He was responding to a call placed by me after a yearly inspection provided by Cole. Loranzo is a very knowledgable person, very accommadating, very friendly, easy to talk to. He took the time to explain how the AC system worked and why the team that was here before him had suggested certain fixes. (Something the team that was here before him failed to do. He talked to us about your company and he enjoyed his work.He is a fast and very clean worker and follows all the rules. We were very satisfied and if we could, we would have Lorenzo do all our work.
We were very happy with your services. Allen S. did an excellent job giving us info. We would completely trust him for any service. If Allen S. is a good representation of Cole, then we trust them just as much! Thank you!!
Mike, with his assistant Mo, quickly determined the problem causing my furnace to not operate. It was the thermostat and they had one that fitted my needs available which they installed. Mike also did a pre-cooling season service of my A/C and found and electrical de-grade whcih he repaired.
Chris D. was professional and knowledgeable. He was able rectify my problems for minimal cost and recommended some very good maintenance tips for keeping my drains clean.
Miguel R. & Jaime Oliva did an outstanding job of repairing my AC today. The got a rating of A from me and should receive credit for their outstanding effort.
Chris D.did a really good job and provided excellent service. He took the time to explain everything he was doing and why it was necessary.
Jesus and his assistant did a great job to install heat and A/C units in our house. Very professional and hard working guys.
Jesus and his assistant spent a full four days installing a new furnace, air conditioning and duct work in my house. They were extremely professional and the results are great.
Simon and Hector just replaced a broken pipe 5 feet under the concrete in my bathroom. As painful as this kind of plumbing emergency can be, they made it somehow fun! Great guys, great work!! Thanks guys!
Thank you so much for Lorenso. He did a great job and so happy to have him do the service at my home. Thanks again for the GREAT job Lorenzo Ginger
Homero M. gave us the best service anyone could want! I would recommend him and Cole Services for future work.
Andy was on time and thorough. He explained what was wrong with our units in a very clear and concise way so that we easily understood what we needed to do. He came back the next day, made the repairs and did a great job. I would use Cole Services again in the future.
The specialist Homero was punctual, informative and courteous. He was very clean, making sure to wear shoe covers so as not to dirty our floors. We were also happy that they honored the advertised discount rate. He made recommendations based on our needs but gladly and professionally respected and met our immediate concern.
Homero is an excellent representative of Cole Services. He is knowledgable, wellspoken and extremely courteous. He explained the the problem that was causing the leak and the process he and the contractor would employ to repair the leak and restore the ceiling and the walls. In the future when need be I will not hestiate to call Cole because of the great experience we had because of Homero professionalism.
Kevin did an excellant job on our installation. He was very professional and personable. Had all the tools and materials needed to complete the task.
Very happy with the service. Homer was very professional and did a great job! We're waiting to hear back from him regarding our kids bathroom faucet that needs parts. He said he would look into this and get back to us. Could you please remind him to call me? Thank you! Brian Backstrom 15 Prairie Grass Irvine, Ca 92603 949.677.7108
Fantastic service! They kept their appointment and did an outstanding job. I would highly recommend this company.
My experience with Cole Service was awesome. Mike V came out and did just about everything you could imagine to making my heater run fantastic. I have a 1 year old daughter that we were having some heat,flow issues in her room and he dialed it in. She got one of her best nights sleep after he serviced our home. She was as "snug as a bug in the rug"! Thanks Mike for keeping the family warm on these cold nights! Thanks again.......
Mike was very thorough and explained all my options. It was good seeing him again. I am glad he is with Cole services
Although had to reschedule first apt, company was great about phoning me and keeping on top of appointments. Kevin showed up on time (twice), he was professional and very accommodating. He took the time to explain to me what was going on with plumbing problems and what i could do to avoid in future. He was thorough and worked quickly to adress and fix problems occurring. Finally, when bill came, i didnt feel like i was gwtting screwed over with additional charges. It was fair and reasonable and he kept cost down, pretty much to what i was quoted over phone. I felt he did an excellent job, and i wouldlove absolutely use him and Cole Sevices again and recommend them!
Cole Services was absolutely wonderful. My technician, Rick H. was so professional, caring and courteous. It was great how he was able to completely take care of our blocked main and clean us out all the way down to the street! I have definitely made Cole Services my number one plumber, heating and air conditioning company to call. In fact, I have already referred them to several of my neighbors! Thank you for being such a caring and professional company. I truly appreciate it in this day and age!
Kevin showed up got right to work and did a great job. Cleared the drain with relative ease...would recommend his services.
Kevin R. from Cole Services is an amazing problem solver. He responded to our request for plumbing help on two separate occasions. Kevin provided EXCELLENT service. We are very grateful for Kevin and Cole Services' spot on plumbing expertise and reasonable pricing.
Called Cole and these guys were awesome. Gave me a time frame then called back to see if they could make it earlier. Heck ya. Ricky H. was great. All questions answered and took the time to explain what he was doing. Great job and will be recommending to my friends.
Cole services to the rescue! I was very happy with our service at our residence this past week. Kevin was a true professional and was very courteous and best of all knew what to do after listening and going through his diagnostic test. Kevin also.educated my wife and I on improving our water throughout our home. I was shocked to find out all the bad chemicals found in our HB water supply and needless to say we will be purchasing a home water filtration system. Thank you!
Rick H. was absolutely great. I called Cole about a clogged main drain that I was unable to clear. Rick arrived in a very clean uniform, greeted us (and our dogs) in a very friendly manner, and snaked the drain. Not being satisified with the results, he snaked it again and managed to pull out somebody else's old drain snake. It had apparently been stuck in our drain for years. Definitely above and beyond my expectations. My wife was extremely happy. We will definitely ask for Rick if we have any more problems. Great job, Rick!
I was extremely impressed with Kevin R. He was knowledgeable, quick, and very friendly. It took him less then 20 minutes to fix the stoppage in our bathroom. We will definitely be calling Cole Services back if we are in need. Thank you so much!
Excellent service from Kevin. I am happy to say I have found my new plumber!
I contacted Cole Services today with a lot of apprehension about asking for a plumber to come to my house. I needn't have worried because the dispatcher, Megan, was so friendly on the phone, it was a pleasure to request a technician to come to my home. The technician, Kevin Rodgers, from the moment he stepped off the truck at my house, was just a super person to have helping me with my plumbing issues. The customer service he provided was over the top 'great'. In addition to the exceptional service he provided to fix my problems, he was exceptionally informative so that I had all the facts necessary to make informed decisions on how to proceed with my plumbing needs. His service today at my home reflects great credit on Cole Services, and as a result, I will be calling on Cole Services more often in the future. Thanks for the outstanding service today, it is truly a benchmark for others to emulate.
Homero went above and beyond what was requested. In fact, Lorenzo, Gonzalo and the whole team did a really great job. It felt like a family run business. Thanks.
Kevin Rodgers was excellent and prompt with his service. Honest and very good. He came during thanksgiving and save my wife and I from going crazy. We needed a new water heater and we were hosting the thanksgiving dinner and family spending the weekend. Thanks Kevin. I wish you could have stayed for Thanksgiving dinner.
First time I have used Cole Services. After having to switch to a back-up vehicle, Kevin Rodgers arrived with a smile and "smelled good." He got right into the job and installed a replacement water heater for the one dripping all over my garage. At the end, he cleaned up all the debris and left us with a smile. I highly commend Kevin for a job well done.
Mike V did a great job. Excellent service. Thank you.
What can I say....... Your service has always been good over the years (that s why we stay with you!!!), but Mike V. is exceptional!!!! He explains everything in detail, so we oldies can understand, his manners are impeccable and we just think the world of him!!!! Kudos to you for hiring someone like him!!!!!!
Excellent service.
Mike V of Cole services was excellent all around. He was knowlable, explained what and why he was doing, gave options and stayed with the job for hours until he was done. He was also friendly and courtious. Great job!
Mike V was fantastic. He stayed with the job until it was done. Excellent manner, knowledge and service.
Thanks to Cole Services and Mike V who came out yesterday for giving me REAL answers about my heating issues. This is the first time a company has been totally honest with me about my furnace situation and thanks to his attentiveness we will be getting a new system that will heat our home and not be a death trap like the one we have now. I think you pretty much saved our lives with that inspection! Words can not say enough!! You guys are the best!
Thanks to Cole Services and Mike V who came out yesterday for giving me REAL answers about my heating issues. This is the first time a company has been totally honest with me about my furnace situation and thanks to his attentiveness we will be getting a new system that will heat our home and not be a death trap like the one we have now. I think you pretty much saved our lives with that inspection! Words can not say enough!! You guys are the best!
Kevin was professional and very good at explaining what he was doing during the water heater flush. He found some problem areas and clearly explained what should be done. He was able to do some minor maintenance to avoid doing an immediate water heater change out.
Our technician's name was Mike V. and I would give him very high marks in every aspect of helpfulness, service and going out of the way to provide excellent service. He is a very nice guy and I would appreciate if my account could be flagged with a request for his name to be my service provider. I can pretty much guarantee that being unable to post a review in your system was not a computer problem, but a user issue!!! Dennis Lord
Fixed problem fast and efficiently Thank you!
Kevin R. was our Cole Services plumbing technician who installed a pressure regulator and replaced angle valves for each sink in the home, today. He was prompt and cordial. He clearly explained the work that was to be done and went right to work. The pressure regulator took the most time. He was very thorough in setting it and up making it work. He worked very quickly through the balance of the job. I would strongly recommend Kevin as an excellent technician and Cole Services for any plumbing needs.
Mike V. Serviced my furnace on 11/7.2012. I was very impressed by his courtesy. He was very thorough and explained what he did to help keep my operating costs down. I would be happy if he could be assigned to do all my service calls... You are fortunate to have someone with Mike's capability in your emlploy. Best Regards...Jay Wright
1st time using Cole Services - Great Friendly & Efficient Service from the very 1st phone call. Your tech 'Kevin Rodgers' was excellent! He arrived at my door prompt with a super friendly attitude & big smile while working hard to get the job done quickly explaining in full detail. I'd definitely call on Cole Services again, they understand Customer Service! =)
Thanks to Cole Services and Chris DeShields, I have an upgraded air conditioner, whole house water filtration system and a tankless water heater that is good for many years to come. Chris has restored my confidence in these systems and has promised me many maintenance free years and a wonderful warranty on the systems. I feel very comfortable calling on these technicians. Chris was very professional, prompt, knowledgeable and reassuring. He even smelled good.....
Kevin did a great job of fixing my broken water heater. Same day service at reasonable prices. Took only an hour or so to fix the heater. Fast, professional, and friendly service. Highly recommend Kevin at Cole Services.
Kevin Rodgers was promp,courerous,effecient & immediately found the problem (gas leak),explained it to me and went about it very professionally,repaired it in record time. Kevin represented your company in an exemperary manner & you are congratulated for having him on your team. J/C
Kevin was great - I would highly recommend him and the company to others.
The folks at Cole were friendly and the work was done quickly and efficiently.
The folks at Cole were friendly and the work was done quickly and efficiently.
Cole Services was very responsive and moved through the process of evaluating our old (27 years) air conditioning system and answered all our questions. Once we decided to install a new system. They had a crew at our home that day to remove the old system and start installing the new system. They completed the installation by the next afternoon, just in time for the really hot weather that I know is coming in August, September and October. Lorenzo M. and his helpers were very professional and courteous and took the time to answer our questions. Your rating system does not go high enough! Lorenzo and his crew were great.
We recently purchased a 5-ton Lennox A/C unit and all its accessories. I was privilege to meet Ken (3rd Generation owner) who was receptive, cooperative, and easy to work with. With my A/C down (and During the Hot Summer months) does not make a sales call easy for anyone. However, the sale went smoothly and the installers were awesome. They all made a point to introduce each one individually and made an effort to learn your name! The worked hard into the evening to make certain I would have cool air again so I can get a good night’s sleep. Upon completion, they made sure the unit was working properly! The next day they came back to check all the ducts and tighten where needed as promised. Evaristo was so cooperative and concerned about our well being. He took extra steps to insure my wife was happy with the entire job! My hats off to Evaristo and the entire staff!
I had a problem with an old furnace that was in the attic. The Ducking was in in very bad shape and in fact when installed it was done in a very sloppy way. I called Cole Services and was given an etsament for replacement along with new ducking. The installers came out the same day and began removal of the old ducking and the furnace. It was done by 6 PM. The next day the new furnace was installed my existing Air condition compressor was serviced and the new ducking installed. The heat and cool air had never been felt in the two upstairs bed rooms but now it is excellent. The installers were very informative and Very efficient especially Lorenzo P. I would recommend Cole Services to anyone.
Ken helped us in March when our furnace went out and had a new one installed that evening. I called him back for our annual spring service and again he found our airconditioning system needed service and once again he changed our our AC that day. What service! What a nice professional man!
I would like to personally thank Cole plumbing Services Technician Chris Deshields on the diagnostic evalution he performed on my 50 gallon gas Whirlpool water heater. Technician Deshields was professional/honest and based on his plumbing experience knew that whirlpool would only be placing a bandaid on a deffective unit. Technician Deshields spoke with Whirlpool customer services in a conference call and answered several questions regarding my defective unit. Whirlpool finally agreed with the technicians recommendation to replace the unit. Cole Plumbing has honest employees and has my recommendation as a top notch company. Thank You once again, Erick Aguilar
Chris D was an awesome technician. He was on time, reliable, and HONEST! He got the work done fast and even honored a price quoted to me over the phone!!! I would highly recommend Cole Services and ask for Chris!
Fire tests the character of metal. I worked with Chris Deshields from Cole Services. I can say that Chris is more concerned with customer satisfaction than being able to bill the customer. This is a rare quality in business today. He will do whatever it takes to make the job right. Integrity describes Chris’ business ethics. I recommend Chris for your plumbing requirements
Lorenzo Martinez was very courteous. He explaned everything he had to do to repair the A/C problem. Very professional.
Fire tests the character of metal. I worked with Chris Deshields from Cole Services. I can say that Chris is more concerned with customer satisfaction than being able to bill the customer. This is a rare quality in business today. He will do whatever it takes to make the job right. Integrity describes Chris business ethics. I recommend Chris for your plumbing requirements.
It is sometimes very difficult dealing with repair companies. However, I was pleasantly surprised by the professionalism and knowledge Chris D. displayed. Before doing anything, he insisted on speaking with my HOA. After speaking with them, he suggested I deal with the HOA. He cancelled the call with no charge and gave me information regarding restoration. I am very thankful for the great experience. Thanks Chris.
Thank you Zach B for the excellent plumbing services you provided. You were efficient, knowledgeable and courteous.
Chris D. quickly responded to my call for help and knew exactly what had to be done to correct my water leak. It not offen you receive such honest and correct action to a frustating problem. Thank you very much Chris D.
Employees were very nice, didn t mind my watching over their shoulders as they worked, and my incessant asking of questions didn t bother them at all. Professional and thorough, didn t try to rush even though the job went into the night. They took precautions to make sure dirt / sewer water wasn t tracked through my home. My wife went into labor during the visit and Andy delivered a healthy baby while Junior was giving me the Heimlich maneuver as I was choking on a grape. OK, that last part may have been an exaggeration. The short of it...A great group of guys. -C
Chris D. came out to my home. He was quick and efficient, VERY professional! I would deffinately request him again and would reffer him to my family and friends :-)
On May 1, 2012 Chris D. arrived at my house at the expected time to check and, if necessary, fix a possible water heater gas leak. He found the leak in the gas line and advised that for safety reasons to shut the gas off to the heater which he did. He waived the $49 service call fee because as a Cole service member I had received unsatisfactory service from Cole when I should have received priority service. Chris performed his job in a professional, courteous manner, and as a result I have regained my trust in Cole. In addition, he provided me with technical information that would ensure a proper installation of a new water heater by another contractor. Good customer service happens when a service provider recognizes a customer relations problem and makes every effort to correct it. In my case Chris sized up the problem and represented his company well in repairing my relationship with Cole.
I called several water heater repair companies, but it was Cole Services who came quickly and did an efficient job. Thanks Andy!
From Ken S. who showed up at my house and walked me through the process to Evaristo V. and Malaquias H. who implemented my new heater. I have never seen such customer service. They took care of replacing my heater and implementing a new one within days. I was the only hold up for them. They were awesome.
Our water heater starting leaking badly overnight. I called Cole Services and they quickly sent on Chris D. He arrived around 8am in the morning. I felt confident that the installed price for the new water heater was very competitive and Chris explained in detail what he was going to do. By 11:30am the new water heater installation was complete. Chris did a great job and would recommend Cole Services to anyone.
Efrian and his co-worker did a great job keeping the necessary damage to walls and ceiling to a minumum. They cleaned up afterwards beautifully. Chris D. was available to answer questions. Thanks!
Miguel R. was promt and very courteous. He was very thorough with the servicing and cleaning of our A.C system
I want thank Miguel R for a wonderful job. Cole s you have an excellent employee.
We have been customers of Cole Services for 9 years. The Company takes care of our air conditioning, heating and plumbing maintenance and service; they provide excellent service at a fair price. Daniel P. is our primarily service provider from the Cole Service team and Daniel sets the gold standard for quality service. He is professional, provides honest and expert advice, gets the work done efficiently and always has a smile. Daniel always takes the extra step to make sure everything is right.
The Gold Standard for Quality Service. We have been customers of Cole Services for 9 years. The Company takes care of our air conditioning, heating and plumbing maintenance and service; they provide excellent service at a fair price. Daniel P. is our primarily service provider from the Cole Service team and Daniel sets the gold standard for quality service. He is professional, provides honest and expert advice, gets the work done efficiently and always has a smile. Daniel always takes the extra step to make sure everything is right.
Great, friendly service 7 days a week!!! Also their prices are extremely fair. Will do business with them again. Finally technician Miguel Rodriguez was fantastic!! Extremely knowledgeable, patient and friendly
Chris D of Cole Plumbing did a very professional job installing our new water heater. He also went thoughout the house to insure all faucets were poperly working. Chris also educated me on the operation and proper maintenance of the water heater. Good job Chris
Mr. Daniel Pop from COLE H/A, services my Air Condition, with loot Knowledge. Perfect work well done, fast and cordial I?m happy with the service.
My new water heater improves the resale value of my home, except I don't intend to sell. Thank you, Chris D, for removing the old leaky one.
Thank you Andy A. for doing a GREAT job .
My husband and I just bought a new house. As we were moving in everything that could possibly go wrong did one family emergency after another including not being able to wash our clothes and having water issues. Chris came out and explained what we needed to make our washing machine work. He also saw that we had an issue that could be unsafe for our family and needed immetiadte help. He did everything he could to help us figure out how to do it financially. He also was so informative and could break down everything so I could understand what was going on and why. I was so happy I could actually follow everthing he was telling me. Also he was able to get everything started the next day. He took his time answering any question my husband and I had. Thank you so much Chris for helping us and making everything easy to understand. Thank you for taking time to give us extra information on enviromental, saftey, and cost issues. Aric and Vanessa
When David finally arrived (scheduled for 1pm ¿ 5pm. Finally arrived at about 8pm), he was very presentable and pleasant. He did a good job and cleaned up after. The technician was excellent but scheduling is obviously a problem. I had to call them back (at 5:30) to see if they were coming. At that time they said he was and would be there in 45 minutes.
I am once again happy with the service provided by coles. Miguel Rodriguez was on time and very friendly. He answered all my questions and did a neat and complete job.
Miguel R. is a great asset to your company. He was so personable and informative and explained everything to me in great detail. Letting workers into your home can be stressful. Miguel put on booties and was very respectful to the home and made me feel very comfortable in trusting him in my home . That is a big complement from me as I am very picky normally. Again, I hope Cole recognizes what a gem they have in Miguel and don t let him go unnoticed.
Chris D. did a great job installing our new water heater. He explained the issues with our old water heater, made sure we saw and understood why he was making his recommendations and finished the job quickly and efficiently. He was very professional and friendly. We would be pleased to have Chris D. service our plumbing needs in the future and recommend him highly. The service technicians from Cole Services that that handled my air conditioning and heating issues have also been very helpful and professional.
I've been with Cole Services Plumbing Heating and Air for over 3 years. Their communication, work, and follow-up are A+ ! Recently, technician Robert came out to to a tune-up on our forced-air heating system, and was very thorough, helpful, and respectful. Service, advice, and top-notch work are much appreciated. You just don't see that very much nowadays. I highly recommend them!
Daniel P. did a great job going beyond my expectations, he explained any and all issues he found on my ac/heater unit during the annual maintainence tune-up. He took 2.5 hrs doing a thorough check, I expected maybe 1.0 hrs. He found several issues with my 8 yr old unit, and to my suprise gave me a list of 8 options on what to fix and the implication if it was not fixed. At no time was there a hard sell, that I had to fix something otherwise the unit would break down.
Miguel.R was a tech who arrived at my home on time today.. he had a great smile with a positive attitude also extremely knowledgeable.. truly recommended
My wife and I have been using Cole for several years. The service tech, Miguel R, who visited our home was the best service person you have ever sent us. He was very courteous, had a great smile and demeanor and was extremley knowledgeable. Miguel offered his analyzation of the annual inspection and recommendations for improvment of our heating. He did offer us solutions to back up the recommendations he gave us. Although he could have become over zealous when we told him that we wanted to wait , on on the one thing he recommended, he gave us acknowledgement as to our reasons on waiting. Miguel represented Cole very well. We hope he will be the person that services our heating and air conditioner in the future.
I had a great experience last night with Cole Services. The technician (Miguel Rodriguez) was very friendly, honest, and informative. I felt like the company was very professional and looking to earn my business for the long term. I look forward to utilizing their services in the future to make sure my plumbing, heating, and air stay in good shape.
Great company!!! Will defiantly keep Cole services as my plumbing company to use!! Chris D was very quick to sole our problem! Very professional and super helpful!! Thank you for everything!!
We called to get our water heater replaced after having problem after problem. Not only did they come out to give an estimate the same day, but the technician, Andy, was extremely knowledgeable. If we ever have any further concerns we would be calling Cole Services first.
We called to get our water heater replaced after having problem after problem. Not only did they come out to give an estimate the same day, but the technician, Andy, was extremely knowledgeable. If we ever have any further concerns we would be calling Cole Services first.
We called to get our water heater replaced after having problem after problem. Not only did they come out to give an estimate the same day, but the technician, Andy, was extremely knowledgeable. If we ever have any further concerns we would be calling Cole Services first.
WE ARE SO PLEASED WITH THE QUICK, PROFESSIONAL SERVICE WE RECIEVED FROM COLE SERVICES. THEY ARE SO EASY TO DEAL WITH. KEN WAS SO FRIENDLY AND RESPECTFUL. WE WILL USE NO ONE ELSE BUT COLE SERVICES.
This company is great!! We are very satisfied with our experience with the field supervisor Ken and the great customer service dept. We will recommend them to all our friends and family. To the upset lady. You truly get what you pay for. :)
These guys are the best!! We got our furnace tuned up for $ 79. Ken was so friendly and kind. We will use no one else but Cole Services. The best $ 79 you could ever spend! We will refer them to our neighbors as well.
WOW!! This company is impressive. We called to have our furnace checked. They sent out the technician Ken. He was polite and friendly. He went above and beyond our expectations. Great service!! We have already refered them to our neighbors.
Thanks to Cole Services. What a top notch company. We have had bad experiences with other companies in the past. This company gets it as far as customer service and customer satifaction. Thank you Ken for having your crew do a great job in our home!! We are more than happy!!
Such a great experience with Marcos M and the services provided , definitely recommend Cole Services
Homer and Efrain at Cole Services did a great job. They came to do a water heater flush and let us know what else we needed. No pressure from them. We knew that we needed a new water heater but were unsure if we wanted a regular waterheater or a tankless one. Homer wrote all if down for us and let us decide what we wanted. We called him back a few days later and they came out the same day to install the tankless waterheater. I loved their red booties. They put them on everytime they came into the house so as not to bring in mud or dirt into the house. If we have any more plumbing issues, we will very happily call them again and also ask for Homer by name. We are very happy with the services they provided.
Very Helpful. Gave very detailed info regarding work done on Heating and A/C. Very courtious.
Robert was very thorough and knowledgeable. We will have you back to tune up our A/C before summer.
Awesome service and great technician..Would call again!!!!!
Andy, thanks for wonderful service.
Not sure of all the other Technicians at Cole Services, but if you don't want to take a chance, make sure to ask for Homero (Homer). Homer came to provide my neighbor and myself a water heater flush, he is very knowledgeable and will not try to sell you and services that you don't need...as he says \"He lets the customer decide\" . I had a long standing issue with my water heater and low pressure/heat and he solved the problem without adding on additional charges for the effort, which I really appreciate. I would not hesitate to call him out again, ..Thanks Homer ...great job!
Chris D was an excellant representative. He found the problem and did not try to stick us with a lot of unnecessary repaeirs. I would use them again.
Daniel Pop did a great job. He was on time, friendly, professional, and kept my house clean while he serviced my heater.
Robert P. is very knowledgeble, reassuring, and efficient. He actually seemed trustworthy and was able to de-esculate my stress in a very professional manner. I don't have to go and buy a onsie for my little boy now. Heat was restored in a very prompt fashion! Thanks a lot!
Our heater went out and we called Cole Services at 4pm. They had someone out by 8pm the same day. The tech, Robert, was awesome! He was very respectful, thorough, and knowledgable. The problem with our heater could have been a few different things. Robert was very thorough and checked several things. Each time the heater started he waited patiently to make sure it didn't go off again. Robert suspected our board was out, which is very costly, but checked everything else first, just to be sure. He was very friendly and took the time to explain what happened, why it happened, and how we can prevent it from happening again! The turn around time for service, the tech, and the customer service was fantastic! I was very impressing considering I called the first company I pulled up on the internet. I guess I won't need to do that again, because I will use Cole as long as they continue this level of service!
We were extremely pleased with the service we received. I'd give them 6 stars if that was possible. The price we were quoted was extremely fair; the workmen were exceptionally courteous, hauled away the old furnace,installed the new one promptly, and left the work areas spotless. The office folks kept me informed when their truck would arrive, and the information was accurate. Ken Cole went out of his way to ensure that we were satisfied, and we were provided with some extra services without charge. Super office staff, by the way - very caring. All in all, Cole Services did an outstanding job for us. We are delighted with the new furnace, and recommend Cole Services without hesitation. Great workmen, a fair price and a fine product. We are confident that Cole will rectify any problems we might encounter in the future, although we really don't anticipate that any will arise. Cole is THE REAL DEAL!
Cole Plumbing and Chris D. really helped us out. They came out quickly and Chris D. was great. Thank you for fixing everything so fast!!!!!
Robert explained the tune-up procedure in detail and was the 1st to discover an air-intake filter that hadn't been replaced for 10 years!
Mike Roberts didn't mind waiting an extra 10 min. for me while showing up on time. His work performance was exceptional additional to his professional and friendly attitude. He video checked my home drain and spotted the damage accurately and promptly. I'm 57 and this is the best experience I've had from a plumbing co. Cole Services are highly recommended. Thank you.
robert was on time and was extremely helpful in explaining exactly what he was about to do and why. he was efficient and knew what he was doing. his mannerisums were exceptional and respectiful. i would recomend him to all my friends.
When repair is needed, it is difficult to choose a company to solve the problem, and not easy to know who to trust. No doubt there are some out there who are just trying to sell you unnecessary products and services. Cole Services is a trustworthy company. Every one of their technicians were professional, polite, and did what they said they would do. The team has specialists for various services. Matt and Larry took our initial calls, and set up required appointments. They were friendly, informative, and made us want to do business with Cole Services. Lam examined our AC and pointed out problems. He didn't just tell us about them, he showed us and took photos...rusted parts, crackes in fatigued metal, flames charring wood in the attic...Lam showed us the situation and told us of the consequences of ignoring those critical warning signs. Ken met with us to explain our options. One of the most personable people I have ever met, he explained the products he recommended and why. He and his family have been in this business for generations, so he really knew what he was talking about. He gave us choices, and helped us fashion a reasonable, comprehensive plan. Evaristo and his team did the installation. They were all very polite, very neat, protected our carpet and furniture, and worked hard to complete the job perfectly. Nicloe, who works at reception and scheduling, kept us informed of schedules for the installers. She, too, was friendly and engaging. Chris accompanied Lam after the installation to put on some final touches, make sure all units were working well, and answer any final questions. Chris and Lam were a great team. Having used our A/C and heating units for a month now, we couldn't be happier. And it is not just that we are pleased with the products installed. We are pleased with the service. The cleanliness (for example, every employee wore surgical \"booties\" whenever they entered our home), friendly and polite demeanor, and professional attitude of every single person we spoke with at Cole Services, starting with Larry and Matt, impressed us immensely. We will use Cole Services again in the future, and have already recommended them to friends and neighbors. All in all, a great experience with this company.
Today J.R. came to my home to fix a sink that was stopped up. He arrived on time. He provided great information on inexpensive items to use to keep my sinks etc woking well. He explained all of the possible issues, and he fixed my sink. He checked other sinks and found no problems. He made very little mess but cleaned up after he had finished the work. In short, he was friendly, professional,honest, and thorough. He is very impressive. I will always request J.R. of Cole's Services.
JR was fantastic. Great customer service and knowledge regarding water heaters and more..
Collyn Pham did an excellent job at my house. He is very helpful, know his trade, and works also very clean. He explainned everything clearly to me. I am very pleased with his performance as I am with Cole Services in general. They are my \"go to\" company for heating and airconditioning. Have worked with them for a long time and will do so in the future
# User Rating: 5 out of 5 stars by Hank 09/29/2011 Today we scheduled our annual 40-point tune-up check for our heating system and had Tadd as our service technician. In all our years of having technicians come to our home for heating/ac work Tadd was one of the best if not the best and most professional technician we have ever had come to our home. He was prompt, courteous, extremely professional, thorough, and honest. He fully explained what is working well and what we need to pay attention to in the near future. We were very impressed and came away with the confidence that we received an outstanding assessment of our heating system. We highly recommend and trust Tadd and will ask for him when we arrange for future service.
Andy did a Super Great Job and explain everything he was doing and why. The Cole Service Group of guys really know their services. Thanks guys.
I received a call from Cole Services reminding me it was time for my A/C check-up. I had several plumbing needs as well, but wasn't sure if I could afford everything that needed to be done. Andy looked at my needs and provided four different pricing and service options, allowing me the flexibility to pick and choose what I could afford at the current time. He went out of his way to explain the different options, and was very professional and courteous. He did part of the repairs today and will be returning to complete the job when the product comes in. He is an excellent representative for Cole, and I wanted you to know. Thanks, Andy!
Andy from Cole Services came to our house in Santa Monica and was one of the most professional individuals to talk with regarding our plumbing problems. He told us what needed to be done and once we approved the work he got right on it and repaired same. He is definitely an asset to Cole Services and we enjoyed his personality and hard work - JOB WELL DONE, ANDY! The Duchess
I received a call from Cole Services...saying it was time for my annual A/C & heater check up. Tadd came & checked everything out, putting in a new filter. While he was here, I mentioned I had problems with my drain pipes. The next day Andy came out & fixed the drain pipes of any blockages and also found a couple other things that weren't working right & replaced them & all seems to be just fine now...better than ever before. The service was great, friendly, prompt..I couldn't be happier. Thanks Cole Services !!
Technician Tadd B has done a good job on tuning up my air conditioning. I appreciate his work.Once again, I thank Tadd for his work. Very Sincerely, Thu Hoang.
Very thorough and knowledgeable. Went through both units, replaced freon and cleaned coils. Gave several options for other repairs.
Just had Tadd fix my Air conditioner and Chris check my plumbing and Jorge install insulation. All in one day. Great service and lovely people
Tadd came out to address an HVAC issue and resolved it through an effective redesign of a previously careless installation 10 years ago. He really took the time to understand what my requirements were while being mindful of my budget constraints. I'm glad I found Cole and will definitely call them back out whenever I have another plumbing or HVAC issue.
Robert P. came out to our home to do a routine service call on our air conditioner. From the moment he walked through my front door he was very professional. He did a thorough job tuning up our ac and even noticed that a couple of caps had come off and needed to be replaced in order to prevent potential leakage. I really appreciated the way he spoke to me, explaining certain things and was also very patient with my dogs. I would and will recommend Robert and Cole Services. Liked: Service
My A.C. went out in a 100 degrees weather, called Cole plumbing to check out the problem,they came in the same day and repaired it and i had cool home the same afternoon.My service man,Robert P., was very friendly, professional and helpful. He gave me some helpful advise on how to maintain the system without being pushy and suggested compressor protector to keep the unit working smoothly which i will probably do in the months ahead. Thank you Robert P.
I was extremly pleased with th work performed by Luis. Luis is very efficient, proficient and very knowledgable. Luis answered all my questions to my satisfaction. Luis looked very professional and represented his company very well. I will most definitaly request Luis for my next service call.
Chris Saxton was the service technician who worked on our kitchen sink drain. He was friendly, professional, and extremely knowledgeable about the problem and the solution. He was able to convince a very tight landlord that this expense was extremely necessary and resolved our plumbing issue in a very short period of time. Thank you to Chris Saxton for making our experience much better than it could have been.
I called Cole Services to repair a leaky faucet and not only was there a quick turn around time, I had a very helpful and an excellent customer service orientated professional arrive by the name of Chris D. He was thorough in his work while explaining why I was having a problem with my faucet. We could use more customer service professionals like Chris D! Thanks!!!
Aaron came to do our annual maintenance on our AC unit. He caught a potentially serious problem and fixed it, and also showed us some features of our system that we didn't even know about that help us get the most of our Air conditioning at lower cost.
Recently we had Cole Services service our furnace and the technician they sent (Luis) was very professional and though regarding the service and I was most impressed with his knowledge and work ethic. I would definitely recommend Coles Services for any of your air-conditioning/heating services and we have also used them for plumbing - JOB WELL DONE.
The service technician, Tadd, came out to check my A/C system, the filter and thermostat. He was extremely knowledgeable, friendly, professional, and very neat and careful. I would highly recommend him!
I hadn't had my A/C unit serviced in about 3 years and figured I'd better do it before it got really hot here in L.A. Did a Google search and kinda liked the $79 Tune-up Cole Services offered. I called the 1-800 number given and spoke with Customer Service Rep Kelly. She was totally cool to speak with! She had a great spirit about her and was totally pleasant to speak with! So I made the appointment for the following day between 1 & 4 pm. Tech Luis Sanchez came by and was completely professional. He was knowledgeable, courteous and friendly! My A/C was ok but he suggested I purchase a maintenance plan (which I did) after he explained that an A/C unit is like a vehicle, if you keep it regularly tuned, you will prevent larger more expensive repairs later. Good analogy! I would recommend these guys any time.
Hadn't had my A/C unit serviced in 3 years and figured I'd get it done before it really got hot here in L.A. Found Cole Services after Google search. Kinda liked the $79 tune up fee. Called the 1-800 number listed and talked with Customer Service Rep Kelly. She was totally cool! She had a great spirit about her! Made the appt for service tech to come out the following day between 1 and 4 pm. Tech Luis Sanchez showed up and did the inspection. He was totally cool, totally professional, totally friendly. He was outstanding! My A/C unit checked out ok but he suggested on purchasing a maintenance plan...which really is a good idea. He said A/C maintenance is like having your vehicle regularly tuned up to prevent more expensive repairs later! Good analogy! I'd recommend these guys any day!
Chris did an excellent job explaining all my options to allow me to select the installation on a new 40 gallon standard water heater and then installed the water heater effectively and totally cleaned up everything when he was finished.
I can't say enough great things about Tadd! He was on time and was extremely knowledgeable and friendly. He spent a lot of time explaining to me what he was doing for our A/C tune-ups, and he thoroughly checked our two A/C systems. He was very patient and informative. Thank you, Tadd!
excellent service TADD B. GOOD PEOPLE
EXcellent Service, Luis was above and beyond. Understood that I have a health breathing problem. Suggested a product that is going to make life better for me. Worked hard to make sure our A/c was up and running properly. Extremely efficent and helpful. Thank you big time for helping me and suggesting a product that should make my breathing a lot lot better in the house. Copd along with allergies not easy to live with. Joan Newton
My service person Collyn P was great!! He wasn't prepared to spend his whole SAturday working on my air conditioning, but he wouldn't stop until it was fixed and I was completely appreciative of his dedication to making it right.
I have lived in my house for 2 years without having my AC serviced. I know I should have it looked at once a year, but got lazy last year. Now that it is getting hot, I noticed that I couldn't get it cooler than 78 degrees in my house. Time to call someone out. I did the typical google search and came down to 5 AC companies in the area. After looking through their websites, I narrowed it down to 3. All 3 companies were going to cost around $70-80 service charge to come out, but Cole Services had a $79 tune up special. Perfect! This is exactly what I needed, a Tune up. I gave Cole Services a call, but still had a couple questions. The customer service girl was able to answer a couple questions, but mostly came down to ask your technician, he will be able to answer all your questions. This can be good or bad I was thinking. The technician will come out and try to sell me the moon, or he will be honest and explain everything to me. I was blessed with the honest tech. I set an appt. for the same day between 1-4pm. About 30 minutes later I received a call, 10:30am, and was told a technician was actually available now and could come out. After waiting for an hour and a half, there was no tech. I called back to find out if he got lost, but instead his truck broke down. Another blessing because I was sent out Tadd Byrnes. Tadd spent about 3 hours doing the tune up, bringing me over for everything that he noticed, good or bad. I am a handy man, but do not know anything about servicing AC units. He explained that the previous owners had not taken care of the unit at all. The main motor is going bad, the coils are extremely clogged inside and out, the unit was set on the wrong setting (medium instead of high). Tadd also explained a lot of ways to save on energy and money. He offered a hard start kit for our outdoor unit. He showed me the before and after, which went from 50% energy being used to 15%. It was amazing. He also told us that during a black out, with the unit installed, we would be high priority to be turned back on since we take less energy. We signed up for a service plan, which cost about $180 and includes Tadd to come out twice a year, also allowing him to fill up our refrigerant. To fill the refrigerant alone would have been over $200, instead he offered the service plan, and to use on of the visits on that day. Tadd was all about giving great service, bundling packages to save the most money. Like all techs, I know that labor cost is the most. This is why he tried to get the most done out of his time. I did not find Tadd to be a pushy salesman at all. I felt he was very personable and could connect to different customers, no matter what lifestyle they lived. He was very well rounded and knowledgable. I asked for extra business cards to pass out to friends that might neet future service. I am not sure if all techs at Cole Services are like this, but Tadd has brought me on board as a customer for life.
I have lived in my house for 2 years without having my AC serviced. I know I should have it looked at once a year, but got lazy last year. Now that it is getting hot, I noticed that I couldn't get it cooler than 78 degrees in my house. Time to call someone out. I did the typical google search and came down to 5 AC companies in the area. After looking through their websites, I narrowed it down to 3. All 3 companies were going to cost around $70-80 service charge to come out, but Cole Services had a $79 tune up special. Perfect! This is exactly what I needed, a Tune up. I gave Cole Services a call, but still had a couple questions. The customer service girl was able to answer a couple questions, but mostly came down to ask your technician, he will be able to answer all your questions. This can be good or bad I was thinking. The technician will come out and try to sell me the moon, or he will be honest and explain everything to me. I was blessed with the honest tech. I set an appt. for the same day between 1-4pm. About 30 minutes later I received a call, 10:30am, and was told a technician was actually available now and could come out. After waiting for an hour and a half, there was no tech. I called back to find out if he got lost, but instead his truck broke down. Another blessing because I was sent out Tadd Byrnes. Tadd spent about 3 hours doing the tune up, bringing me over for everything that he noticed, good or bad. I am a handy man, but do not know anything about servicing AC units. He explained that the previous owners had not taken care of the unit at all. The main motor is going bad, the coils are extremely clogged inside and out, the unit was set on the wrong setting (medium instead of high). Tadd also explained a lot of ways to save on energy and money. He offered a hard start kit for our outdoor unit. He showed me the before and after, which went from 50% energy being used to 15%. It was amazing. He also told us that during a black out, with the unit installed, we would be high priority to be turned back on since we take less energy. We signed up for a service plan, which cost about $180 and includes Tadd to come out twice a year, also allowing him to fill up our refrigerant. To fill the refrigerant alone would have been over $200, instead he offered the service plan, and to use on of the visits on that day. Tadd was all about giving great service, bundling packages to save the most money. Like all techs, I know that labor cost is the most. This is why he tried to get the most done out of his time. I did not find Tadd to be a pushy salesman at all. I felt he was very personable and could connect to different customers, no matter what lifestyle they lived. He was very well rounded and knowledgable. I asked for extra business cards to pass out to friends that might neet future service. I am not sure if all techs at Cole Services are like this, but Tadd has brought me on board as a customer for life.
I have lived in my house for 2 years without having my AC serviced. I know I should have it looked at once a year, but got lazy last year. Now that it is getting hot, I noticed that I couldn't get it cooler than 78 degrees in my house. Time to call someone out. I did the typical google search and came down to 5 AC companies in the area. After looking through their websites, I narrowed it down to 3. All 3 companies were going to cost around $70-80 service charge to come out, but Cole Services had a $79 tune up special. Perfect! This is exactly what I needed, a Tune up. I gave Cole Services a call, but still had a couple questions. The customer service girl was able to answer a couple questions, but mostly came down to ask your technician, he will be able to answer all your questions. This can be good or bad I was thinking. The technician will come out and try to sell me the moon, or he will be honest and explain everything to me. I was blessed with the honest tech. I set an appt. for the same day between 1-4pm. About 30 minutes later I received a call, 10:30am, and was told a technician was actually available now and could come out. After waiting for an hour and a half, there was no tech. I called back to find out if he got lost, but instead his truck broke down. Another blessing because I was sent out Tadd Byrnes. Tadd spent about 3 hours doing the tune up, bringing me over for everything that he noticed, good or bad. I am a handy man, but do not know anything about servicing AC units. He explained that the previous owners had not taken care of the unit at all. The main motor is going bad, the coils are extremely clogged inside and out, the unit was set on the wrong setting (medium instead of high). Tadd also explained a lot of ways to save on energy and money. He offered a hard start kit for our outdoor unit. He showed me the before and after, which went from 50% energy being used to 15%. It was amazing. He also told us that during a black out, with the unit installed, we would be high priority to be turned back on since we take less energy. We signed up for a service plan, which cost about $180 and includes Tadd to come out twice a year, also allowing him to fill up our refrigerant. To fill the refrigerant alone would have been over $200, instead he offered the service plan, and to use on of the visits on that day. Tadd was all about giving great service, bundling packages to save the most money. Like all techs, I know that labor cost is the most. This is why he tried to get the most done out of his time. I did not find Tadd to be a pushy salesman at all. I felt he was very personable and could connect to different customers, no matter what lifestyle they lived. He was very well rounded and knowledgable. I asked for extra business cards to pass out to friends that might neet future service. I am not sure if all techs at Cole Services are like this, but Tadd has brought me on board as a customer for life.
Tadd B. was my technician and he was very polite, knowledgeable, & thorough. I signed up for another year of maintenance with Cole's because of the great care & explanation Tadd took with my service. Marge Barrett
06/01/2011 Technician David Sanders gave my A/C unit a tune-up. He arrived as scheduled, worked diligently, and kept things tidy. He was friendly, informative, and didn't try to sell me any unnecessary repairs. It's service like this that has kept me a "Cole" customer for several years.
Tadd was my technician, he showed up on time and was careful to cover his shoes and work cleanly. He tuned-up my AC, and documented needed repairs with photos (my AC is on the roof) Price quoted was charged, no hidden fees. I would recommend Cole Services.
tadd arrived on scheduled and he was clean, cheerful, and skillful in his work. Cole Services to other family members and to my friends. just ask for tadd byrnes ( he has excellent customer service)
We have been very pleased with the orientation into Cole's services, provided by Tadd. He has clearly explained the procedures and services that Cole will be providing us. Tadd is clean, cheerful, and skillful in his work.
I was very happy with my experience. Maybe it was the technician. Tadd was amazing. He was really mindful of our budget and tuned up our A/Cs. There were no hidden charges or extras of any sort. He went over and beyond by giving us good money saving tips. We were very impressed with his professionalism and knowledge base. Would gladly recommend to others.
# User Rating: 5 out of 5 stars by Patty Moyes 04/28/2011 I was very happy with my experience. Maybe it was the technician. Tadd was amazing. He was really mindful of our budget and tuned up our A/Cs. There were no hidden charges or extras of any sort. He went over and beyond by giving us good money saving tips. We were very impressed with his professionalism and knowledge base. Would gladly recommend to others.
Our service provider Tadd B. was very professional and his work was excellent. great experience!
Tadd arrived as scheduled; he was thorough explaining all details. He was courteous and considerate of the household. I would gladly recommend Tad and Cole Services to other family members and to my friends.
David Sanders was an excellent technician for our household. He arrived on time and called us with an arrival estimate. He is very good at customer service and made me and my family feel very comfortable while he performed the work. I would recommend David Sanders and Cole to anyone who needs help with their furnace or A/C units.
Richard was very friendly and helpful in his assessment of our heating issue. He was very supportive of his field supervisor, who attended this appointment with him.
Eddie was very professional and knowledgable about our heating device. He listened to our concerns and was attentive to offering a variety of options for preventative care. Eddie will also review with the plumbing supervisor some of our concerns with a recent purchase of a tankless water hearter.
David Sanders was very professional in his presentation--from his manner of greeting all the way through to his analysis of our heating system. You could tell he cared and wanted to ensure I understood his review of our system.
David A. Gimpelson "" David Sanders was a great technician and did an excellent job with my furnace work. Job well done. He arrived as promised and completed all requisite services in a quality manner with the utmost of excellent customer service.
Olivier Joanin "" Fast and great service.
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I happy i called cole services. Tgey told me explain everything to me so i could really understand what i needed to be done. Luis c is a very polite young man that i did not feel weird about letting in to my house. All and all i was very happy with the service. Cole services will be my go to company for now on . Thank again luis.